Van Driver Customer Relations
Resume:
Martin J Appel
Waltham, MA *****
************@*****.***
SKILLS
Roadside Assistance GPS Applications
Customer Relations Skills Guest Relations
Pickup and Drop-Off Scheduling Area Knowledge
Work History
Hilton Garden Inn Hotel - Waltham, Ma
Shuttle Van Driver
March 2016 - April 2019
● Operated with safety and skill to avoid accidents and delays
● Transported customers to and from various locations
● Maintained clean and neat shuttle for passenger comfort.
● Completed regular inspections and maintenance actions, as well as basic repairs, to keep equipment operating at peak levels.
● Secured loads with proper strapping and bracing techniques to prevent valuable assets across long-haul transports.
● Minimized delays by planning and adjusting routes to account for change in traffic conditions.
AutoZone, Waltham, Ma
Cashier
March 2010 - March 2016
● Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
● Worked flexible schedule and extra shifts to meet business needs.
● Helped customers complete purchases, locate items and join reward programs.
● Restocked and organized merchandise in front lanes.
● Answered questions about store policies and addressed customer concerns.
Payless, Waltham, Ma
Assistant Store Manager
May 2000 - February 2010
● Maintained positive customer relationships by responding quickly to customer service inquiries.
● Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
● Respond to customer concerns, working with manager to significantly raise customer satisfaction ratings.
● Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
● Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
● Rotated merchandise and displays to feature new products and promotions.
● Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customers satisfaction ratings.
EDUCATION
Bryant & Stratton Jr. College of Business, Boston, MA- Associates of Arts: Business Administration
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