Customer Service Data Entry

ODUDUWA ADEOLA

Phone: 306-***-**** Email: ******************@*****.***

PROFESSIONAL SUMMARY

A customer service-oriented professional with strong interpersonal and problem-solving skills, looking to leverage experience in managing high-volume customer interactions and developing processes to increase customer satisfaction at a growing organization. An achievement-oriented team player, seeking to contribute to customer service excellence and drive performance.

SKILLS & COMPETENCIES

Strong customer service experience

Excellent communication and interpersonal skills

High attention to detail and accuracy

Proficient conflict resolution abilities

Ability to analyze customer needs and develop innovative solutions

Experience with customer relationship management systems

Proven ability to multitask, prioritize, and manage time efficiently

Proficiency with Microsoft Office Suite, Excel and Power Point.

Excellent problem-solving and analytical skills

Knowledge of customer service principles, practices, and procedures

Proficiency in data entry, recordkeeping, and reporting

Data Entry

RELEVANT WORK HISTORY

Customer Service Specialist

Data Intelligence Systems May 2023 till date

Assisting customers with their inquiries, complaints, and service information.

Maintaining customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving customers concerns.

Offering advice and assisting customers while paying attention to particular needs or wants.

Resolving customer issues related to company services and product and efficiency, reducing complaints by 30%

Conducting regular competitive analysis to stay informed about competitor pricing, programs, products, and services, enabling strategic adjustments to sales strategies and tactics.

Customer Relationship Specialist

310- Dump Edmonton November 2021- April 2023

Engaged with customers to effectively build rapport and lasting relationship

Communicating with customers and sales representatives to set up customers’ accounts and profiles.

Handled high volume of calls from different customers and prospects

Directed calls and respond to all customer’s inquiries with a professional and positive manner to promote optimum customer satisfaction.

Recorded, update and maintain customer information.

Executed and developed all strategies to retain major client.

Customer Service Executive

Sam Bank Aluminum Construction Nigeria Limited, Nigeria June 2017–August 2020

Promptly handled an average of 60 customers inquiries and complaints per day with a 90% customer satisfaction rate.

Managed over 100 high-priority customer accounts, maintaining a 40% retention rate.

complied with all industry regulations and customer service guidelines when communicating with customers

addressed all customer complaints and requests and forwarded them to relevant departments

uploaded all customer details into the company CRM systems and ensured timely organization and storage of customer data.

Teller and Customer Service Representative

Integrated Microfinance Bank, Lagos Nigeria April 2015 -May 2017

Ensured that all tools of savings measurement such as deposit value, number of depositors and number of accounts meet the annual target

Keeping good relationships with potential depositors

Take the lead in the mobilization and operation of deposit /savings

Assist customers in opening new accounts, closing accounts, and updating account information.

Educate customers on various account features, fees, and terms to ensure informed decision-making.

Monitor and identify potentially fraudulent activities, reporting any suspicious transactions or account anomalies.

Sales / Customer Service (Team Lead)

Sweet Sensation Confectionery, Lagos, Nigeria January 2012 –March 2015

Ensuring profitability and high standard of customer service and prompt delivery

Set sales targets and motivate the sales team

Coaching retail and sales executive’s employees on effective sales and productivity techniques.

Designing and implementing customer satisfaction methods

EDUCATION

Saskatchewan Polytechnic Grade 12 Upgrade GED 2018

Customer Service Management, Certificate of attendance. BathComs 2017

References

Available upon request.

Contact this candidate