Customer Service Front End

AM

APRIL MASSENBURG

************@*****.*** 757-***-**** Hampton, VA 23666

Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem- solving to achieve organizational goals.

Experienced retail management professional with solid record of accomplishment in increasing team efficiency and performance. Monitor and motivate staff toward continuous improvement and delivery of exceptional customer service to every guest. Natural leader and analytical problem-solver ready to take on any store challenge. Scheduling coordination

Staff development

Budgeting expertise

Credit returns processing

Cash counting

Accurate money handling

Workflow management

Customer service

Administrative skills

Time management

Training and mentoring

Lowes Home Improvment Hampton, VA

Front End Department Manager

07/2001 - Current

Provided administrative support to coworkers, taking on additional tasks during high-volume periods.

Proposed or approved modifications to project plans. Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Monitored cash drawers in checkouts to verify adequate cash supply. Mediated conflicts between employees and facilitated effective resolutions to disputes.

Coordinated and supervised the daily operations of the front end department.

Managed customer complaints and rectified issues to complete satisfaction. Recruited and trained new employees to meet job requirements. Delegated work to employees based on shift requirements, individual strengths and unique training.

Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.

Managed opening and closing procedures by reconciling sales records and cash transactions with software data.

Tracked employee performance using key metrics such as attendance, productivity, and quality control.

Promoted store loyalty program to increase customer engagement and drive consistent sales.

Summary

Skills

Experience

Delegated work to staff, setting priorities and goals. Handled payment processing and provided customers with receipts and proper bills and change.

Commonwealth Community College Hampton, VA

Associate of Applied Science in Business Management 05/1993

Education and Training

Contact this candidate