Field Technician A Career
Resume:
Douglas E. Brown
Objective Seeking to establish a career with a progressive company where my experience, abilities, and performance can have an impact on the company’s productivity, resulting in future career advancement opportunities.
Experience
7/22-5/24
AT&T Mobility, One AT&T Way Bedminster, New Jersey-SR. SPECIALIST-RAN ENGINEER-ACCESS
CONSTRUCTION & ENGINEERING
Key roles and responsibilities are to triage trouble tickets remotely for AT&T Wireless cellular network
using different application such as
●Nokia GUI interface
●Ericsson AMOS commands
●i-Performance RAN tool for Ericsson
●ProComm Plus and Putty
Check stats for call quality using different application such as
●Quantum for KPI, VOLTE, DATA, MIMO, RSSI, DL&UL throughput and drop& block calls.
●Realtime Uplink Noise check tool
●Uplink Noise Heat Map tool
●RMAP
Manage and dispatch vendors and field technician to cell sites using AT&T ticketing system call Remedy and
WRT (work request ticket)
Plan and oversee the deployment and demobilization of AT&T FirstNet SatColts and portable generators by
providing nationwide interoperable public safety broadband network services that ensures network coverage.
24/7 days a week 365 days a year for first responders. Keep track and monitor the whereabout of SatColts,
using a system call Global Star for FirstNet to insure quick respond for deployment and recovery.
On call for SEV duty is when 14 or more cell sites are off the air due to weather events. Reasonability is to
to establishes the SEV bridge for communication and triage sites that are out of services and create.
tickets to be dispatch to the field technician for troubleshooting the problem. Also dispatch vendors to handle.
portable generators if needed. Monitor and manage all outages thru a system call STAR (Smart Triage and
Recovery)
Experience
4/97-7/22 AT&T Mobility, One AT&T Way Bedminster, New Jersey. Wireless Technician II
Main Functions:
●Troubleshoot and maintain of NEC and Alcatel Microwave systems, Alcatel & Axxius Muxs.
●On the cellular side, troubleshoot and maintain service on multiple cellular equipment as far back as Analog /TDMA Ericsson technology to the present on Lucent 3G /Nokia 4G/5G, FirstNet 5G system for first responders, CRAN and in office Small Cell and DAS systems.
●Troubleshoot problems on Fiber and Ethernet circuits in AT&T Network routed through.
Verizon/LNS using JDSU OTDR equipment.
● Help train other Technicians when needed on cellular equipment and software.
●Perform new cell site turn-ups and site surveys.
●Work with and supervise outside contractor work performed at cell sites.
●Maintain inventory parts, perform CASS PM and Battery Audits and update cell site data to PGDB, AOTS-M Ticketing System Ericsson/Nokia OSS Heat Map MBBT (Mobility Broad Band Tools) PGDB PILOT QUANTUM (RAN) RESTORE Tool RMAP SMART (Site Management and Recovery Tool) STAR (SMART Triage and Recovery) SwiftTrac WRT (Work Request Tool)
●Rotate on-call every fifth week to cover territory 24/7.
●Assist other technicians with cell site problems and issues.
●Work closely with RF Engineers to troubleshoot and resolve any RF issues related to the sites.
Administration Functions:
●Help assist Customer Care Department with complaints about the network. Update trouble tickets and monitor stats issues related to the quality of the network by using different applications.
●Perform on-the-job training when needed, maintain all cell site paperwork, maintain inventory of all new and returned parts from repair located in our Parts Depot.
●Write up technical notes and troubleshooting procedures to assist other technicians.
●Extensive use of Microsoft Outlook / Excel and Power Point
●Assist with Oncall & Vacation Schedule for Manager
●Participate in conference calls related to projects/cell site outages and daily duties
8/95-4/97 Metrocall Company, 1945 Route 22, West Union, New Jersey, System Technician
Main Functions:
●Install, troubleshoot and perform maintenance on Motorola Purc 5000 and Nucleus paging equipment in the field
●Handle site surveys
●Maintain and operate Glenayre GL 3000XL/3900S paging terminal network and Telocator Network Paging Protocol (TNPP)
●Assist in acknowledgement of system alarms.
●on call duty
Administrative Functions:
●Assist other technicians with any problems they may have.
●Assist customers with any complaints they may have over the telephone; make back up of the paging terminal daily log.
●Assist in the maintenance of the telephone system and office computers.
●Assist Customer Service Department with paging problems.
9/94-7/95 BAI Personnel Solutions, Inc./Motorola, Princeton, New Jersey,
Field Service Telecommunications Technician
Main Functions:
Installation, troubleshooting and maintenance of Motorola equipment in the field.
6/80-1/93 Hewlett Packard Company, 120 West Century Road, Paramus, New Jersey,
Electronic Service Technician
Main Functions:
●Repair a wide variety of instrumentation: Microwave & Lightwave Spectrum Analyzers; Sources; Sweepers; Power meters; Digital/Analog Voltmeters; Frequency Counters; Laser Jet Printers; Plotters; Think Jet and knowledge of Data Communications and Networks.
●Troubleshoot down to the component level and perform calibration (in-house and on-site) after repair. Interface with customers; sales force and production line engineers concerning non-technical and technical problems.
●Occasionally performed field service work at customer sites.
Electronic Technician II
Main Functions:
●Provided a good level of support on Spectrum Analyzers.
●Trained second shift SCAT operator and provided backup to SCAT operator.
●Set up an operational open-stock hardware system.
●Designed and implemented a program which printed a certificate for a commercial calibration and MIL-STD 45662.
●Performed calibrations on Hewlett Packard test equipment in the Regional Service Center
●Maintained the SCAT System by resolving hardware and software problems quickly and efficiently.
●Transferred to second shift to broaden my knowledge in the microwave field. (9/92)
Administrative Functions:
●Assign work to technicians and assist them with any problems.
●Monitor the group’s backlog and turnaround time.
●Interface with administrative coordinators, sales force, supervisor concerning business function and problems.
●Assume supervisory functions in absence of supervisor.
●Member of the U.S. wide Fireman/Storm Task Force, which helped to improve the Service Center’s environment.
Other
Experience FCC License: General Radiotelephone Operator License.
Education
12/76-6/80 Technical Career Institute, 320 West 31 Street, New York, New York
Certificate: Electronics Circuits & Systems Program
9/73-6/76 Samuel Gompers Vocational High School, 455 Southern Boulevard, Bronx, New York
Courses: Basic Electronics, Radio and Television
Graduated: Academic Diploma
References Available Upon Request
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