Customer Service Administrative Assistant

Alena Crane

Administrative Assistant

Charlotte, NC • **********.**@*****.*** • 757-***-****

PROFESSIONAL EXPERIENCE

OLIVE GARDEN Hampton, VA and Charlotte, NC

Waitress 2023-Present

● Successfully promoted and upsold menu items and specials, contributing to increased sales and revenue.

● Quickly identified and addressed customer concerns or service issues, maintaining a high level of satisfaction.

● Delivered outstanding service to guests, ensuring a positive dining experience by addressing needs promptly and courteously.

Experience

● Revamped Customer Service Training Program

- Led a project to redesign the customer service training program for new hires, focusing on enhancing communication skills and effective problem-solving techniques.

- Reduced training time by 20% and improved new hire performance ratings by 30% as measured by customer feedback and supervisor evaluations.

● Conducted Customer Feedback Surveys

- Designed and executed a customer feedback survey to gather insights on service quality and areas for improvement.

- Analyzed survey results to implement changes that increased overall customer satisfaction scores by 15%. OED SOLUTIONS Hampton, VA

Client Associate 2022-2023

● Managed referrals, documented prospect details, and guaranteed precise fund and certificate transfers.

● Interacted with both current and prospective clients, coordinating business operations to deliver information efficiently.

● Adapted to changing client needs and business priorities, ensuring high levels of service and efficiency in dynamic situations

Experience

● Developed Client Engagement Strategies

- Created targeted engagement strategies to strengthen relationships with key clients, including personalized communication plans and special offers.

- Enhanced client retention rates by 25% and boosted repeat business by 18% through improved engagement and personalized service.

EDUCATION

UNC CHARLOTTE Charlotte, NC

Majoring in Accounting/Minor in Marketing 2024-Present ADDITIONAL INFORMATION

● Advanced skills in Word, Excel, PowerPoint, and Outlook, including data analysis and presentation creation.

● Ability to provide technical support, including troubleshooting hardware and software issues.

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