Software Engineering Technical Support

Joshua Neumann

***************@*****.*** 708-***-**** https://www.linkedin.com/in/joshua-neumann21

Education

Bachelor of Science in Computer Science, Ball State University - 2023

Minor: Marketing

GPA: 3.71

Honors College

High School Diploma, Nazareth Academy - 2019

GPA: 4.14

Certification:

Google Artificial Intelligence Essentials 2024

AWS Cloud Practitioner – Anticipation completion 2025

Relevant Skills:

Programming and Languages: Java, Python, JavaScript, C++, C, PL, SQL, Java Database Connectivity HTML, Gradl, Json and XML

Technologies: IntelliJ IDEA CE, JES Jython Program, Bubble.io, Visual Studio Code, AWS, Nodejs, MongoDB, Vue, Zoom, Godot, GIT Hub Homebrew, Linux OS, Spring Framework (Boot), JIRA, CSS. .NET

Database and Project Management

Data Analytics

Technical Support and Analysis

Project Planning

Software Documentation and Architecture

Web-Based Software Engineering and Applications

Performance Tuning

Research and Development

Mechanics, Hydraulics

Application Development:

Digitizing Muncie: One Tech Startup at a Time: Lecture Listener

Developed software enabling students to access audio files of recorded lectures and convert them to text for improved learning and note-taking.

Selected to Elevate Ventures Regional Competition.

RefREPS: (Sports Referee Training)

Collaborated with a team of four to create a website using eye-tracking software and video editing tools to train new sports referees.

Assigned as the Ball State University Capstone project.

Affiliated with Ball State University’s Software Engineering program.

The Triple AAA Project: (Alternative Attendance Application)

Designed and developed a senior project to track attendance using users’ geographical locations as verification, created using Bubble.io.

Utilized the use of third-party plugins with Bubble.io to help ensure the program achieves its desired results.

Included within the program, which mimicked a website, was a functioning user login system as well as attendance tracking for teachers who can create and assign students to their desired classes.

In addition to the program itself, a 40-page paper was created to explain the program and how it functions to the reader.

Relevant Professional Experience

Games Technician, Main Event Jan 2024 - Present

Delivering exceptional service by engaging with guests, ensuring their needs are met, and fostering a fun and welcoming environment.

Proactively resolved guest and technical issues, using strong oral communication skills to maintain satisfaction and address concerns promptly

Efficiently manage multiple tasks in a demanding environment, from handling transactions to maintaining the gaming area, while adapting to changing duties

Utilized strong technological skills to operate and troubleshoot gaming systems, ensuring smooth operations and accurate administrative tasks.

Demonstrate empathy and understanding in guest interactions, effectively managing diverse client needs and creating positive experiences.

Ensure the proper and safe operation of games and entertainment options.

Support the maintenance of the center’s equipment, building, and systems.

Perform electrical, mechanics, and technical work related to construction repairs, preventive and scheduled maintenance.

Disassemble, replace, and repair mechanical and electrical component or parts such as bearing, coils, armatures, and wiring.

Full Stack Developer, Youtech Apr 2024 - Jun 2024

Implement, test, improve, and document features in WordPress, Shopify and BigCommerce websites.

Address support issues related to WordPress, Shopify and BigCommerce

Engage in significant custom development in Microsoft Dynamics CRM, tailoring solutions to meet specific client needs.

Develop custom solutions using Node.js, Express, and Vue.js for integrations between BigCommerce and platforms like Microsoft Dynamics CRM and NetSuite

Write and maintain NetSuite scripts using Suite Script 2.0 and manage workflows in Celio.

Collaboratively work with Project Managers and clients to define project requirements and goals

Participate in the development of complex web-based applications and the integration of various APIs.

Integrate third-party applications (e.g., MailChimp, Constant Contact, HubSpot) based on project requirements.

Develop automations and scripts for EDI standards, particularly EDI 810 (Invoice) and 850 (Purchase Order

Software Engineer, Revature May 2023 - Oct 2023

Collaborated with cross-functional teams to design and implement software solutions.

Developed and kept software applications using Java, Python, Spring Boot under their own language Revature Pro

Participated in code reviews and supplied constructive feedback to team members on a weekly basis.

Assist with coding of programs based on system enhancements, modification requests, or innovative design specifications.

Aided in debugging and troubleshooting software issues to ensure the best performance.

Contributed to the documentation and testing of software applications.

Engaged in continuous learning and professional development through Revature's training programs.

Experience writing and running unit tests alongside code development.

Software Engineer Intern, Ball State University/RefREPS Aug 2022 - May 2023

Created a webcam enabled appl with eye tracking algorithms to train referees, allowing instructors to check where students’ referees are looking at trying video playback to determine foul causing players.

Created features like admin/student login, quiz assignment, and student management tools.

Develop and execute unit test cases to ensure all requested functionality is provided and adhering to the design specification. Document testing results.

Utilized Agile development methodologies, including sprint backlogs, 4-week sprints, and intensive use of GitHub for feature development.

Develop (code) technical components based on design specifications which adhere to coding standards and guidelines. Participate in code review to ensure component meets functional and technical requirements.

Maintained application documentation which adheres to guidelines and projects.

Analyze, design, develop, test changes, remedy defects, enhancements and or add functional/capability.

Troubleshoot, create, and apply fixes to productions systems

Utilized Python, Java using the program Visual Studio Code

Regularly communication with the Residential Learning Coordinator

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