Front Desk Office

**************@*****.*** • 626-***-****

BRIELLE KEATON

WORK HISTORY

SEASONAL GUEST ADVOCATE Nov 2019 - Jan 2020

Target Riverside, CA

FRONT DESK AGENT/ ROOMS COORDINATOR Mar 2020 - Jun 2021 Holiday Inn Express & Suites Ontario Airport Ontario, CA FRONT DESK AGENT/ UPSELL COORDINATOR Dec 2021 - Apr 2023 Ritz-Carlton Hotel Atlanta, GA

FRONT OFFICE NIGHT AUDITOR May 2023 - Jul 2023

Courtland Grand Hotel Atlanta, GA

SALES & CATERING COORDINATOR Jun 2023 - Present

Reverb by Hard Rock Hotel Atlanta, GA

Assisted in cashier exchanges and fulfilling guests with their online pick-up items. Promoted the benefits of the Target Red Card and encouraged guests to apply. Informing guests of current and upcoming brand launches, store activities and events. Stocked supplies during store open hours while being available for the guests' needs. Greeted guests and checked them in for arrival and out for their departure. Responded and addressed all guest complaints in a timely fashion and professional manner. Understood and communicated hotel regulations, availability, rates, and amenities. Managed and assisted with online and phone reservations, and encouraged membership to the Marriott Bonvoy brand. Processed group reservation information including rooming lists, while also communicating and verifying information between departments.

Handled pre-registration checklists, room blocks, and handling all special reservation requests for individuals and groups. Processed all guest check-ins and check-outs; confirming reservation details, managing room controlling, and informing guests on property information/amenities.

Resolved disputes and complaints regarding guest’s stay. Coordinated and communicated with other departments to administer Front Office tasks. Ran daily reports and checklists for the working day. Covered the roles of Concierge, Club Lounge Attendant, and PBX operator. Administered the role as Upsell Coordinator; tracking earned upsells, reporting upsells, leading team to increasing the property revenue.

Operated the property’s systems; Opera.

Prepared daily Restaurant Revenue Report data by auditing invoices/journals to breakdown daily revenue, waiters' tips paid out and settlements by cashier.

Ran audit reports/journals from the front office system for all working shifts. Inputted the front office system revenue/expenses/disputes to generate the daily reports and invoices, such as the Guest Ledger Summary and the Daily Restaurant Summary.

Balanced all hotel revenue and settle housing accounts nightly, and reboot/reset the system for the next day’s operations. Assisting the Director of Sales and Catering Manager by performing clerical and administrative duties. Approaching all encounters with guests and associates in an attentive manner, and answering any incoming inquiry calls for price quoting.

Maintaining effective paper flow and communication within the department and to other departments. Distributing BEO changes, rooming lists, and contract revisions, etc. Conducting site inspections for the department as needed. VOLUNTEER EXPERIENCE

EMORY UNIVERSITY'S WINSHIP CANCER INSTITUTE SUMMER COLLEGE VOLUNTEER PROGRAM Jun 2023 - Nov 2023

READY, SET, LEARN DAY CARE

Aug 2023 - Apr 2024

EDUCATION

BACHELOR'S DEGREE OF ARTS Aug 2021 - Present

Spelman College Atlanta, GA

SKILLS

Hospitality, Guest Services, Leadership, Infor HMS, Salesforce, OPERA, PMS, MARSHA, Microsoft Office, Canva, Google Workspace, Customer Service, Reservation Management, Upselling, Night Auditing, Administrative Support, Event Planning, Clerical Skills, Child Supervision. Assisting the radiology nurses by performing clerical/administrative duties for their weekly patients Supervising the waiting areas by welcoming and assisting patients with checking into their appointments, while maintaining a flow of communication with the hospital staff

Performing concierge duties by directing patients and staff traveling to and from different sections of the hospital Monitoring and supervising the safety of the children in the different classrooms Performing concierges duties by checking in the children during the drop-off and pick-up times Preparing and executing the children's daily mealtimes based on allergies, sleeping schedules, and age groups Maintaining the cleanliness of the classroom and hygiene of the children by changing diapers or clothes, and organizing and cleaning the play-areas or classroom spaces

Planning and preparing educational activities based on the curriculum of the different age groups of children Psychology major, English minor

3.2 GPA

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