Technical Support Project Management

Raymond Hilt

IT Technician Profile

*******@*****.*** • 678-***-****

LinkedIn • Talking Rock, GA 30175

Dynamic and results-driven professional with expertise in technical support, systems analysis, and network administration across healthcare and retail sectors. Proficient in deploying, maintaining, and enhancing technology infrastructures to align with organizational goals. Highly skilled in managing a comprehensive range of software and hardware systems, including MS Office 365, Symantec products, and Cisco network equipment, with a focus on optimizing technology to boost operational efficiencies. Expert in ensuring system compliance and security, coupled with a strong ability to conduct staff training and troubleshoot complex issues to minimize downtime. Demonstrated project management prowess, guiding IT projects from conceptualization to execution, ensuring seamless integration and functionality across diverse platforms. Committed to leveraging technical expertise to drive continuous improvement and innovative technology deployment in dynamic environments.

Areas of Expertise

Network Administration

System Security

Technical Support

Hardware Installation

Software Management

Data Analysis

IT Compliance

Project Management

Staff Training & Development

Troubleshooting & Diagnostics

POS System Management

Infrastructure Maintenance

Vendor Management

Server Configuration

Database Management

Technical Proficiencies

Software:

MS Office 365 Symantec products (Ghost, Backup Exec, Endpoint Protection) SQL Server 2005 Adobe Kronos Timekeeper Novell

Operating Systems:

Windows XP, 7, 8,10, 11 MS Server 2008

Hardware:

IBM, DELL, HP workstations and servers RAID 0, 1, 5, and 10 UPS rack configuring and power supplies Mainboard, memory, storage, processors Peripherals including printers, scanners, copiers, USB attached devices, serial and parallel Wireless access points and Motorola/Symbol handheld devices

Others:

Laptops, Android devices, iPhone Firewalls, VPN, DMZ Cisco Routers, switches Cat5/6 cabling, TCP/IP, Networks

Professional Experience

Retired

Currently enjoy working on house projects, reading and keeping abreast of new technological advances. 2021 - 2024

IT Manager Piedmont Healthcare 2015 – 2021

Directed the installation of PC-based equipment, including printers, handheld devices, wireless devices, and telephones across designated locations within organization. Performed regular computer systems and network infrastructure maintenance to prevent interruptions and ensure continuous healthcare operations. Conducted training sessions for hospital staff on new technologies and systems to ensure efficient and safe use of IT resources.

Key Contributions:

•Ensured optimal performance and security compliance at Mountainside Hospital and affiliated facilities by scheduling and executing upgrades for all IT systems and software.

•Resolved hardware/software issues promptly and minimized downtime by offering on-site and remote technical support.

•Optimized IT resources to support patient care and administrative functions effectively, including managing budget and IT staff.

Field Service Technician Publix Supermarkets 2013 – 2015

Addressed connectivity issues for all in-store PC systems and networking equipment to support efficient store communications and operations. Performed software installations and updates on store computers and devices, enhancing functionality and security compliance. Installed digital signage systems used for in-store promotions and customer communications.

Key Contributions:

•Confirmed seamless transaction processing at checkout counters within Publix retail stores by configuring and maintaining point-of-sale (POS) systems.

•Fostered informed and capable workforce by delivering on-site technical support and training to store staff on new technology implementations and updates.

•Diagnosed and repaired hardware issues with cash registers, scales, and handheld scanning devices and ensured minimal downtime and optimal store operation.

Senior Technical Analyst Aramark 2004 – 2012

Analyzed sales and customer data to identify trends and recommend IT-driven improvements or integrations in retail operations. Oversaw the deployment and integration of new software systems and supported retail and food service concessions. Acted as a liaison between IT and operational departments to align technological solutions with business strategies.

Key Contributions:

•Optimized IT solutions tailored for food service operations to enhance efficiency and customer satisfaction in managed facilities.

•Streamlined payment processing systems to support high-volume retail and food service transactions.

Education & Credentials

Bachelor of Arts in Spanish, University of Missouri- St. Louis

Microsoft Certified Systems Engineer A+ Certification

Professional Development

Essentials of Project Management, Colorado State University

Essentials of IT Project Management

Management Development Training, Delta Airlines

Aramark Leadership Development Program

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