Administrative Professional

Gerard Hunt

**********@**.*** 585-***-**** Rochester, NY

Summary

With 36 years of diverse experience in operations management, strategic planning, and customer engagement, I am seeking a dynamic, organization building role. I have a proven track record in developing and implementing operational policies, enhancing client retention, and optimizing resource allocation. Skilled in financial management, marketing strategies, and cross-functional team leadership to drive customer/client satisfaction and business growth.

Work Experience

Multi-Craft Apprenticeship Preparation Program, Inc.

Operations Director

Rochester, NY

Jan 2021 - Dec 2024

• Co-founded and worked to develop the program into a leading construction workforce development organization in Rochester, New York.

• Developed and implemented comprehensive operational policies and procedures to streamline organizational functions.

• Managed daily administrative operations, including financial management, marketing, recruitment, procurement, and resource allocation.

• Ensured compliance with federal, state, and local regulations, while effectively planning and managing budgets to meet financial goals.

Rochester Careers In Construction

Assistant Director

Rochester, NY

Jul 2017 - Jan 2021

• Managed administrative processes for the Multi-craft Apprenticeship Preparation Program, ensuring efficiency and organizational effectiveness.

• Instructed participants on Labor History and general construction skills, enhancing their understanding and preparedness for the industry.

• Developed and maintained the program's website and social media platforms, improving Online visibility and engagement.

Frederick Douglass Resource Center

Executive Director

Rochester, NY

Aug 2005 - Apr 2017

• Oversaw the facility construction phase and managed daily operations to ensure seamless functionality.

• Developed and facilitated educational engagement activities and exhibits, highlighting the history of Frederick Douglass and Africans in the Americas.

• Conducted research and implemented marketing strategies to enhance public awareness and participation.

Asset Retention Group, LLC

President Rochester, NY

Jan 2016 - Dec 2016

• Negotiated contracted services and managed vendor relationships to enhance operational effectiveness.

• Directed the facilities build-out of the call center, focusing on cost efficiency, networking optimization, and compliance with statutory requirements.

• Developed and implemented training programs and Standard Operating Procedures to improve staff performance and regulatory adherence.

Sprint PCS

Communications Sales Consultant

Manchester, CT

Nov 2004 - Mar 2005

• Achieved sales growth by effectively marketing wireless services and related equipment to consumer and small business clients.

• Performed comprehensive account maintenance to ensure client satisfaction and retention. Choice One Communications

Corporate Sales Executive Providence, RI Jun 2002 - Oct 2004

• Served as the main contact for all sales, service, and repair opportunities, selling telephony and broadband products, including T1, DSL, VOIP, and ATM technologies, for assigned client base while generating new clients.

• Developed and executed market-specific strategies that maximized revenue generation and enhanced client retention.

Wilson Commencement Park

Administrative Assistant

Rochester, NY

Apr 2001 - May 2002

• Managed daily database maintenance activity, payment processing, attendance tracking, and Ad-Hoc report generation to ensure smooth operations of the Early Learning Center.

• Supported the center director by dispensing medications, substitute teaching, and assisting with community marketing initiatives.

Frederick Douglass Community Development Corporation

Executive Assistant

Rochester, NY

Nov 1999 - Mar 2001

• Conducted community needs assessments to inform responses to local, state, and federal RFPs.

• Assisted in fundraising activities and coordinated major development events to support the organization's mission.

BellSouth Telecommunications

Supervisor

Atlanta, GA

Mar 1998 - Oct 1999

• Supervised a team of 35-40 operators, conducting quality management observations and performance reviews, while developing performance improvement plans to enhance overall team efficiency.

• Collaborated with colleagues to systematically meet or exceed center objectives, promoting office professionalism and motivating team members to achieve personal goals alongside surpassing team targets.

Friends Cafe'

Owner / Operator

Marietta, GA

Aug 1997 - Feb 1998

• Managed daily operations and strategic planning for a takeout seafood restaurant, ensuring the highest standards of service and customer satisfaction.

AT&T

Account Manager

Basking Ridge, NJ

Nov 1987 - Jun 1997

• Managed a multi-disciplinary team to develop and implement operational and quality measurement processes for customer contact centers.

• Communicated strategic business initiatives and tactical promotional plans to field management staff, ensuring alignment with organizational goals.

• Defined and conveyed operational requirements to enhance the effectiveness of consumer channel operations.

Education

North Clayton Senior H. S. - College Park, GA

Livingstone College - Salisbury, NC

Certifications

Financial Code Consulting - AT&T Corporate Education and Training

Direct Billing Mastery - AT&T Corporate Education and Training

Dale Carnegie: Effective Speaking and Human Relations - AT&T Corporate Education and Training

HighGain Listening (CRM) - AT&T Corporate Education and Training

Everybody Has A Customer (CRM) AT&T Corporate Education and Training

Excellence in Customer Service (CRM) - AT&T Corporate Education and Training

Network Security Training - AT&T Corporate Education and Training

Network Monitoring and Analysis - AT&T Corporate Education and Training

Lotus 1-2-3 - Kaplan Communications

Introduction to Unix (VI Editor) - Kaplan Communications

UNIX (Informix - Crystal Writer - 20/20) - Georgia State University Division of Continuing Education

Introduction to DBase III+ - Georgia State University Division of Continuing Education Advanced Training in 1st Level Supervisory Methods - BellSouth Leadership Institute Dealing Effectively with People and Developing Others - BellSouth Leadership Institute Coaching Skills Workshop - BellSouth Leadership Institute

Navigating through Change: Concepts in Motivating and Developing Teams - BellSouth Leadership Institute

High Performance Communication - BellSouth Leadership Institute

First Things First (Time Management Techniques) - BellSouth Leadership Institute Managing Extraordinary Customer Relationships - BellSouth Leadership Institute Constructive Contention and Conflict Resolution - BellSouth Leadership Institute

Managing Interpersonal Relationships - BellSouth Leadership Institute

Strategic Performance: Driving for Results and Taking Action - BellSouth Leadership Institute

Financial Management Workshop: Analyzing and Driving for Results - BellSouth Leadership Institute

Consumer Sales Curriculum - BellSouth Leadership Institute

Labor Relations, Problem Solving and Taking Action - BellSouth Leadership Institute Telecommunications Antitrust Compliance - BellSouth Leadership Institute

Observing Skills: Quality Service Management Techniques - BellSouth Leadership Institute EAP Supervisor / Management Methods BellSouth Leadership Institute

Emerging People Manager and Human Relations Concepts - BellSouth Leadership Institute Effective Customer Contacts - BellSouth Leadership Institute

What Is the Fair Debt Collection Practices Act - Asset Retention Group, LLC

What Is the TCPA - Asset Retention Group, LLC

What Is the CFPB - Asset Retention Group, LLC

Get to Know the NYS Collection Laws - Asset Retention Group, LLC

What Is the Health Insurance Portability and Accountability Act (HIPAA) - Asset Retention Group, LLC

Multi-Craft Core Curriculum (MC3) - North America’s Building Trades Unions (NABTU)

Skills

MS Office Suite

Adobe Creative Cloud Suite

Pc & Mac

QuickBooks

PAYCHEX Flex

Graphic Design

Print Production

Audio & Video Production

General Construction Related Knowledge

Basic IT Cabling

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