Customer Service Locum Tenens
Resume:
Heather Zwiener
**********@*****.***
EDUCATION
Bachelor of Arts in Strategic Business Management and Economics Minor in Foreign Language - Chinese (Mandarin)
Southwestern University - Georgetown, Texas Aug 2016 - May 2020 Bachelor of Fine Arts in Interior Design
University of North Texas - Denton, Texas Dec 2023 - Current EXPERIENCE
Member Services Concierge March 2024 - Current
Bent Tree Country Club - Addison, TX
● Greet and welcome members and guests with a friendly demeanor.
● Answer and direct phone calls using professional phone etiquette.
● Manage reservations and maintain accurate records.
● Provide exceptional customer service to ensure a positive experience for all visitors.
● Assist with administrative and clerical tasks as needed.
● Strong phone etiquette and exceptional communication skills.
● Proficient in receptionist duties and clerical tasks.
● Extensive experience in delivering outstanding customer service.
● Excellent organizational skills and meticulous attention to detail. Account Manager May 2023 - Aug 2023
Consilium Staffing - Irving, TX
● Tailored contract agreements after negotiating terms and fees with healthcare partners to satisfy their Locum Tenens staffing needs.
● Cultivated relationships with healthcare partners to discuss future staffing needs and status of the current placement.
● Created a pool and organized information about Locum Tenens in Excel such as preferred location, licensing, credentials, and compensation requirements.
● Leveraged software such as Salesforce and LinkedIn Recruiter to locate top-tier Locum Tenens healthcare professionals.
● Executed candidate evaluations to assess qualifications, credentials, and healthcare institution requirements.
● Regularly contacted Locum Tenens professionals to create trusting relationships, check-in on their thoughts on a current placement, and update changes on their preferences. Business Development Manager Jan 2023 - May 2023
W3Global - Frisco, TX
● Negotiated fees and contract terms with potential clients, based on their unique needs and requirements.
● Collaborated with clients to understand the role’s responsibilities and identify the most qualified legal candidates (lawyers and paralegals) for the position.
● Leveraged software like Talent Pathway (W3Global’s CRM creation) and LinkedIn Recruiter, to identify and source top-quality candidates.
● Conducted thorough interviews with potential candidates to evaluate their credentials, experience, and the fit for the position.
● Supported candidates throughout the hiring process with consistent updates, answered questions, and provided feedback.
Talent Manager Mar 2022 - Nov 2022
Robert Half - Irving, TX
● Maintained or established relationships with current and potential clients to locate needs.
● Sourceed top-quality candidates and streamlined recruitment processes using Salesforce.
● Conducted interviews with potential candidates to assess skills, experience, and suitability for various open positions.
● Maintained open lines of communication with candidates throughout the hiring process, keeping them informed about job responsibilities, interview schedules, and start dates.
● Communicated with clients about the value and skills that the presented candidate could bring to their organization, helping to build confidence and trust in the recruitment process. ACHIEVEMENTS/ACTIVITIES
Languages:
● Chinese (Moderate Mandarin)
● French (Moderate)
● Spanish (Beginner - Currently Enrolled in Personal Enrichment Classes) Studied Abroad, Shanghai, China (2018)
VP, Social Chair, and New Member Educator for Sigma Phi Lambda (2017-2019) VP of Economics Club - Southwestern University (2018-2020) President’s Honor Roll/Dean’s List - Southwestern University (2016-2020) President of Southwestern Community Garden (2017-2019) Summited Mt. Whitney, 14,508 ft - highest mountain in U.S. (May 2018) Hiked Grand Canyon Rim-to-Rim (2019)
Thru-Hiked Colorado Trail (2020)
Thru-Hiked Appalachian Trail (2021)
Austin Marathon (2018)
Hidden Hills Marathon (2021)
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