Administrative Assistant Follow-Up
Resume:
RESUME GENTILLESSE IRAKOZE
I.CAREER PROFILE
I am an enthusiastic, energetic and highly motivated receptionist/secretary, My education versed me in my passion domain and right after, I started applying them. Ranging my performance from hotel reception, secretary and then interpreter thanks to my language skills, I have explored different areas of my career. With great written and verbal skills, meticulous planning, attention to details, I am looking for a place where my passion can meet my profession and allow growth on my career path.
II.PROFESSIONAL BACKGROUND
UNITED NATIONS HIGH COMMISSIONNER FOR REFUGEES
1.Associate Interpreter
Location: Ruyigi, BI
October 2022– Present
My duties as a clinical officer include:
Helping to interpret in different interviews and translation of documents:
Resettlement case follow-up interview. Resettlement case pre-screening interview
Assistance based on communication: Interpreting during interviews with refugees for the resettlement process, during protection cases and their follow-up.
Participating in the interpretation during the visit of the mission of the Regional Bureau of the UNHCR in the different refugee camps
Translating letters from Refugees to Protection or Resettlement office
2.RESSETLEMENT SUPPORT CENTER, AFRICA
Interpreter for refugees
Location: Ruyigi, BI
August-October 2022
Facilitating the communication between a case worker and a refugee by interpreting from French, Kirundi and Swahili to English and vice versa
Translate the written documents of Marriage certificate, Refugees ID, training certificate, transcripts, Birth certificate, and other documents identifying the refugees.
3.INDIAN PRIVATE AGENCY OF TRANSPORT
Administrative assistant
Location: Bujumbura, BI
M a y - Au g u s t 2 02 2
The job description included assisting the owner of the agency in the management of transborders drivers’ itineraries and process different payments.
4.TABITHA COMMUNITY IN ACTION
Surgery chief of service Ja n 2 02 0 - M a y 2 02 1 Location: Bujumbura, BI
Collecting information about community people's background especially orphans and widow;
Helping people to find the community services they need, such as legal help, medical attention, financial assistance, and housing; Giving to the widow and orphans information about social assistance program;
Interpreting to community people some documents to fill out, from English to Kirundi or Kiswahili;
Translating the community people's background from Kirundi to French and English and vice-versa;
Maintain office inventory and stocks of office supplies
Making weekly report and assist the community members to meet their needs;
Raise risks, issues and concerns to the manager and find solutions together.
5.BETTER BURUNDI NGO
Communication Officer Location: Bujumbura, BI
Ja n 2 01 9 - D e c 2 01 9
The main tasks included:
Devising communications strategies, Creating content,
Briefing vendors and organizing events
6.HOPE AND DEVELOPMENT NGO
Secretary Ja n 2 01 8 - D e c 2 01 8
Location: Bujumbura, BI
Arrange appointments/meetings,
Receive visitors, respond to requests for information and take notes at meetings,
Make logistic and administrative arrangements for seminars,
Maintain/update confidential files,
Maintain hard and electronic files and records, Classify material relating to a variety of topics,
Translating different documents from English to French or Kiswahili and vice-versa
Answering calls, taking messages and handling correspondence. Maintaining diaries and arranging appointments.
Typing, preparing and collating reports. Filing.
Organizing and servicing meetings (producing agendas and taking minutes)
Managing databases.
7.CITY HILL HOTEL
Receptionist Housekeeping Attendant O c t - D e c 2 01 7 Location: Bujumbura, BI
Checking in and out for the Guests Doing bookings online
Doing Payments for guests who check out Updating profiles, assigning rooms,
Posting some facilities ‘charges such as laundry, swimming pool and gym fees.
Cleaning guestrooms mid-stay and after departure and making beds.
Replacing dirty linens and towels.
Restocking guestroom amenities like toiletries, drinking glasses, and notepads.
Removing garbage, recycling, and room service trays. Picking up and returning valet laundry items.
III.TRAININGS
June 2021-ongoing: Principles training from Global Entrepreneur Institute; online
October 2019: Interpretation training at RSC Africa, Ruyigi
January 2018: Virtue Project International training, online
IV.AWARDS
August 2022: Online Certificate of completion Management Module from Global Entrepreneur Institute (Ohio-USA)
May 2022: Online certificate of completion the Productivity module from Global Entrepreneur Institute (Ohio-USA)
March 2022: Online certificate of completion the Self Government module from Global Entrepreneur Institute (Ohio- USA)
October 2019: Certificate of completion RSC Africa's Course Requirement For Interpreter Training
September 2017: Internship certificate from Park Inn by Radisson Hotel Kigali
March 2016: Certificate of Completion of Quality Service training in Hospitality Management at Akilah Institute December 2015: Certificate of Excellence in Leadership for exhibiting exemplary leadership skills and Akilah pledge values and qualities at Akilah Institute
October 2015: Online Certificate of Completion of the Introduction Training for the Virtues Project International [www.virtuesproject.com], from online training
V.SOFT SKILLS
Problem solving skills: I am able to resolve different kinds of conflicts in a respectful way.
Communication skills: I know how import it is to be a good listener. I aim at understanding and knowing exactly what my interlocutor is looking for. I have to ensure clear communication and get clearly what I am asked to do.
Critical thinking: I bridge the gap between analyzing a problem and building a solution
Decision-making: I know how to set a deadline for a project and which software to use for a specific task.
VI.REFERENCES
Mr. Jimmy NDIHOKUBWAYO, Founder of Tabitha community in Action and country representative of Hope and Development, *******@*****.***, +257-**-***-***
Mr. Siméon BARAYANDEMA, Administrative/Finance Associate, UNHCR, ********@*****.***, +257-**-***-***
I swear on my honor that the information provided above is true and consistent with the facts.
Bujumbura, December 8, 2024
Gentillesse IRAKOZE
CONTACTS
**************@*****.***
www.linkedin.com/in/gentilles se-irakoze
EDUCATION
Akilah Institute
, Rwanda-Kigali
Advanced Diploma in Hospitality Management
2014-2017
LANGUAGES
Français Kiswahili Kirundi English
IT KNOW
Microsoft package Internet
VALUES
Integrity Respect
Time management
workshops, and briefings
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