Customer Service District Manager
Resume:
ANITA RADDATZ
708-***-**** - *********@*****.***.***
PROFESSIONAL SUMMARY
Outgoing professional who is well organized, detailed, efficient and dependable. Can manage multiple priorities with a positive attitude. Willingness to take on added responsibilities.
SKILLS
• Customer Service
• Patient Scheduling
• Charging & Billing
• Employee Scheduling
• Strategic Planning
• Staff Management & Development
• Business Administration
• Budgeting Skills
• Attention to Detail
WORK HISTORY
08/1993 to 01/2022 District Manager
Illinois Retina Associates – Joliet/Hinsdale, Il
Managed two Retinal Offices, Surgeons and 25 employees.
• Supervised two locations to enforce high-quality standards of operation.
• Maintained a positive work environment.
• Coordinated with other district managers on company performance improvement strategies.
• Created yearly office budgets, generated daily, weekly, monthly financial and operational reports to assist the company Administrator with business strategy.
• Created daily patient appointment, and surgery schedules.
• Located, developed, and promoted talented employees. Improved staffing during busy periods by creating employee schedules and monitoring call-outs
• Composed and enforced company policies.
• Handled patient, physician & staff problems bringing them to satisfactory resolutions.
• Held meetings with staff, physicians and Administrator to identify techniques to overcome obstacles and improve productivity.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Created a successful and productive Financial Central Billing office. 08/1991 to 08/1993 Financial Assistant/Central Scheduling Specialist Ingalls Memorial Hospital – Harvey, Il
• Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
• Scheduled patients for tests and consultations.
• Processed medical insurance claims and payments.
• Assisted with medical coding and billing tasks.
01/1985 to 08/1991 Catalog Production Supervisor
Merchandiser Association Incorporated – Oak Lawn, Il
• Supervised the production of 14 monthly sale catalogs and a yearly catalog, from layout to the printing of the finished product.
• Obtained samples, chose photography, created copy, ordered typesetting, proof read, made color corrections. Supervised printing the finished products. 06/1980 to 01/1985 Remittance Teller
Harris Bank And Trust – Chicago, IL
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Balanced & verified bulk deposits, resolved discrepancies to provide accurate data regarding cash flow.
10/1970 to 10/1972 Head of New Accounts
Republic Federal Savings & Loan – Chicago, IL
• Started as a teller and quickly moved into new accounts. Six months later was promoted to Head of New Accounts.
• As a Teller, handled deposits, withdrawals, courtesy check, balanced the cash drawer.
• Arranged monies received in cash boxes and coin dispensers according to denomination.
• Performed account maintenance by closing out accounts and updating customer demographics.
• Handled various accounting transactions.
• Trained new hires on customer service policies and procedures.
• Processed wide variety of retail banking transactions for personal and commercial customers.
• Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
• Head Of New Accounts duties, included but not limited to:
• Counseled customers on account types and interest rates.
• Processed applications for new accounts.
• Referred customers to other banking departments for specialized services.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Established rapport with new clients to increase satisfaction and loyalty.
• Maintained friendly and professional customer interactions.
• Mentored newly hired team members on appropriate responses to patron questions. 06/1967 to 10/1970 Head Bookeeper
General Finance Loan Company – Chicago, IL
• Streamlined bookkeeping procedures to increase efficiency and productivity.
• Handled day-to-day accounting processes to drive financial accuracy.
• Posted daily receipts and payments in accordance with corporate protocols.
• Identified accounting errors when cross-referencing documents and database information.
• Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
• Interacted with customers, educating them on different loan terms, interest rates, payment amounts.
• Handled applications, secured background checks and verified loan application information.
• Completed loan process, created pay out checks.
EDUCATION
05/1980 Certificate in Business Management: Business Management Thornton Community College - Thornton, IL
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