Business Development Customer Service

LIZ GULLEDGE

720-***-**** Denver, CO ************@*****.***

Medical Sales Rep

Creating Strategic Sales Plans to Inspire Teams & Exceed Business Goals

Analytical and highly motivated marketing and sales management expert with proven leadership skills and 10+ years of business development, project management, and field sales experience. Detail-oriented and organized leader dedicated to generating new leads, closing deals, and achieving sales targets. Committed to helping businesses improve brand image and customer satisfaction. Skilled in self-managing and working autonomously. Willing to travel and relocate.

Oversaw 350 accounts, converting 8% of all leads

Managed 100 client accounts, increasing market shares 10%

Developed 5 marketing strategies, tracking supply & demand

EXPERTISE

Exceptional strategic planning & presentation skills

Excellent written & verbal communication skills

Keen understanding of financial concepts

Field reporting, including call and sample reporting

Outstanding customer service and computer skills

Microsoft (MS) Office Suite, including PowerPoint

PROFESSIONAL EXPERIENCE

Independent Contractor - Pain Clinic (Denver, CO) 09/2020 – Current

Independent Business Development

Worked with 50+ stakeholders, promoting friendly, supportive, and professional environment.

Created and managed strategic sales plan, meeting sales targets and increasing patient volume ~50%.

Established exceptional rapport with 70+ community providers, affording opportunities to educate patients.

Upheld thorough professional and technical knowledge and maintained compliance with all company services.

Handled customer feedback, monitored expense reports, and reported weekly on targets and goals.

Elevation (Denver, CO) 09/2019 – 09/2020

Patient Resource Manager (PRM)

Trained and mentored 5 new hires, coaching them on improving customer service and client relationships.

Led 100+ business development activities, driving admissions within assigned book of business.

Developed 20 applicable business referral plans, organizing resources and identifying collaboration opportunities.

Denver Accident Clinics (Denver, CO) 05/2018 – 03/2020

Director of Marketing

Oversaw marketing and sales management, including creating 6 educational and growth opportunities per week.

Developed 5 marketing strategies, analyzing economic indicators and tracking supply and demand.

Attended 4 workshops, networking opportunities, and professional societies per annum.

Managed promotional events budgets and created promotional materials.

Delivered weekly market forecasts, influencing products and developing new uses for existing products.

Addressed 50+ short-term and long-range issues, implementing directives, obtaining market shares, and maintaining customer relations.

Coast to Coast Compounding (Denver, CO) 07/2017 – 07/2018

Outside Sales Representative Compounding Pharmacy & Wellness

Oversaw 2 product launches, growing Colorado territory accounts by 10%.

Met or exceeded all Service Level Agreements (SLAs), ensuring 100% customer retention.

Worked with ~400 medical providers across Colorado, including Dermatology and Primary Care Providers (PCPs).

Provided wide range of specialty compounded medications, including bioidentical hormone replacement therapy, pelvic pain management, women's health options, skincare, and dermal products.

Maintained knowledge of hospital marketplace trends, building relationships with key opinion leaders.

Analyzed customer needs and interests, carried-out monthly sales and marketing programs, and utilized applicable sales force automation system, enhancing sales and territory management impact.

Mile High Promotions (Denver, CO) 05/2003 – 07/2017

Business Development Marketing Manager

Managed 100 client accounts, working directly with CEO on strategy and managing potential.

Launched new product line, creating promotional materials and increasing market share and revenue 10%.

Formed excellent business relationships and rapport with 100+ clients, identifying growth opportunities.

Traveled within Denver-Metro area to conduct 10 weekly field visits with existing and potential clients.

Prepared and executed successful sales plan to meet revenue expectations.

Sourced and closed client deals, including branding, website design, digital marketing, graphic design, and printing.

EDUCATION

Masters of Business Administration, Project Management (MBA)

November 2024

Colorado Technical University (Denver, CO)

Bachelor of Science, Business Administration Business Development

Colorado Technical University (Denver, CO)

Associates in Computer Science Cyber Security

Colorado Technical University (Denver, CO)

AWARDS

Top Closer Award, Pain Clinic, 2021

Best Customer Retention Award, Denver Accident Clinic, 2020

Leadership Award, Denver Accident Clinic, 2018

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