Data Entry Customer Service

**** *. ****** *****, ******, US, ***** • **********@*******.*** • 520-***-****

MARY-CLAIRE AVERY

PROFESSIONAL SUMMARY

Highly skilled in editing and composition of documents using either Microsoft Word, Notepad, Outlook, Excel, PowerPoint, Adobe Acrobat. Extremely well-organized with strong attention to detail, used to working in a fast-paced environment under stressful conditions and in small private offices with few employees. Capable of performing multiple projects and can work well individually without supervision or in small teams. Extremely adept in creating and initiating creative ideas to improve or enhance a current process. Personable and well-spoken to conduct calls and take messages. Self-taught on most software programs via online tutorials or hands-on applications. EMPLOYMENT HISTORY

RESIDENT SERVICES COORDINATOR (ON-CALL, PART-TIME) Jul 2024 - Present The Forum at Tucson

Provides backup support at a senior living facility for full-time receptionists as a part-time on-call associate; cover for on-duty receptionists when required and on an as needed basis for urgent last-minute requests

Ensures a welcoming attitude for everyone who enters the facility which includes greeting guests, vendors, or potential future clients

Maintains visitor sign-in sheet and tracks log-in for packages and medications; ensures independent residents sign for their packages and caregivers sign for special medications prescribed for memory care and assisted living residents

Communicates with drivers for pick-up and drop-off of residents to doctor’s appointments, special events around town, or to pick up prescriptions and groceries

Treats all senior residents with respect and understanding and employs an engaging and friendly demeanor regardless of any obvious disability; provides a compassionate attitude and patience when residents need to vent or complain about various issues

Utilizes the WorkDay payroll schedule system and OnShift for weekly scheduling arrangements

Escalate any serious issues, minor or urgent, to those who are trained in urgent matters and/or the assigned caregivers; oftentimes required to make 911 calls involving serious or minor falls to help assist resident and to render medical assistance when necessary

Protects the rights and privacy of the residents by allowing only authorized visitors, vendors, deliveries of supplies and medicines need to be logged in

Reorganized an outdated filing system, replaced torn and worn-out binder and created color-coded tab inserts for the front receptionist office to store and track logging of packages and medications; also created professional looking signs for the storage bins in the mail room

Unemployed – Submitted resumes online for various jobs Nov 2023 – Jul 2024 IT PROJECT COORDINATOR May 2023 - Nov 2023

Pascua Yaqui Tribe / IT Department

Supported the IT and various tribal departments by serving as a liaison between the project teams and the IT Project Management Office (PMO) data management systems

Prepared necessary materials for meetings, agendas, minutes, and provided presentations when required

Optimized data management practices, markedly improving the accuracy and accessibility of critical project records

Maintained and updated pending and new projects by utilizing the Teams channel database and worked with team members and vendors in the field or on site when project issues would arise

Worked with team members and vendors in the field or on site and took notes of suggested cost evaluations

Researched and spearheaded the implementation of a 3D imaging tool which revolutionized in how to scan infrastructures for upcoming projects to assist in the planning and visualization of what’s required from the stakeholders

Designed an easy-to-use form for departmental heads to identify specific needs for IT support and types of internet connections for specific office equipment requirements and dimensions for their particular office space

Chaired an annual event for the IT department by utilizing various cost-effective merchants for the purchase of gift bags to hand out at the event; response was very positive from neighborhood participants ADMINISTRATIVE SUPPORT SERVICES SPECIALIST (TEMPORARY) Oct 2022 - Mar 2023 Pascua Yaqui Tribe (TEK Systems)

Provided specialized administrative support in preparing complex and confidential documents for review by IT Director and Asset Management Director

Created several spreadsheet databases for data entry to track and monitor hardware/software and licensing subscriptions to ensure budget allocations are kept current and use of appropriate cost center codes

Provided customer service via several platforms such as in person, over the phone, through email, and accomplished related results as needed

Entered data into appropriate fields in Excel spreadsheet; created and maintained records of completed invoices; maintained accurate inventory control to match hard copies of invoiced records and files along with purchase requests

Integrated electronic files from several scattered invoice records into a manageable filing system with corresponding invoices, receipts, service contracts, and proof of completion hyper-linked to the sourced documents

Handled basic accounting tasks, such as processing invoices, expense reports, reimbursements, maintained purchase order requests, departmental support agreements, resolutions and/or other procurement-related documents

Organized and maintained documents, files, and records and ordered office supplies; performed inventory of printer toner for various color and black/white printers and input request to vendor for toner replacements as needed

Screened incoming calls and directed calls to appropriate sections pertaining to IT client services or IT infrastructure

Capable of working independently; highly skilled in preparing correspondence using proper English, grammar, punctuation, and sentence structure

Created a highly detailed instructional binder with screen shots and examples of how to order toner for color printers, provided step-by-step instructions on how to input employee-assigned work phones to individuals and departmental heads PASSPORT ASSOCIATE Mar 2022 - Aug 2022

Western Passport Center (Kelly Staffing Services)

Operated various office equipment for high-speed scanning, mail-outs, opening and metering in-coming mail; dissemination of mail to appropriate staffing areas

Generated mailing labels and ensured mailing labels matched passport applicant's name, address, and unique passport identifier number; sealed envelopes with applicant’s passport book, passport cards, and other sensitive and supporting documentation to be mailed out to the applicant

Date-stamped and opened third-party mail; assembled mail according to month received; sorted and separated return to sender envelopes from expedite mail, cashier mail, and mail addressed to the fraud dept

Followed a pre-set pattern of document sequencing with special coding templates to auto-generate letters; ensured correct number codes matched what the adjudicator had assigned for the letter to be printed

Performed searching and filing functions; filed and/or retrieved application packages from storage boxes that were assigned with specific batch number designators; removed and stored applications into appropriate storage areas

Conducted call-backs to applicants to update mailing address before mailing passport books, cards and other personal documents back to the claimant

Utilized the DelTek Costpoint time and attendance system to ensure the timely submission of work hours

Operated credit card transactions for payments; printed receipts and dropped off to cashier’s office for processing payment for end-of-day accounts receivables

Assisted applicants at the counter to confirm appointments; verified passport applications and supporting documentation were properly filled out; made appropriate copies; advised applicants if passport would be ready for same-day pickup LOGISTICS CLERK (TEMPORARY CONTRACT ASSIGNMENT) Nov 2021 - Jan 2022 FLSmidth Mining Company (Nesco Resource)

Performed comprehensive database entry for accurate freight tracking and invoicing of domestic and international shipments

Utilized automated packaging labeling system using pre-generated barcodes to ensure accuracy of freight shipment

Created comprehensive training materials containing screen shots and examples of invoices and shipping codes which greatly enhanced the efficiency for training new hires and fostering quick access of learning new job skills

Digitized documents on daily basis of transportation receipts, inventory system with all movements of inventory items and maintained accurate documentation of all shipment transactions

Created file folders of hard copies of all digitized documents for record-keeping and audit purposes

Maintained real-time updates of invoiced transactions on KBR Workflow resulting in seamless tracking for operational efficiency

Maintained Parts database in ERP composed of HTS codes, duty rates, box dimensions and quantities, adhered to product packaging guidelines which included barcoding, carton size, carton pack, weight and dimension sizes, and type of transport ADJUDICATOR AND DESKTOP SUPPORT (REMOTE CONTRACT ASSIGNMENT) Feb 2021 - Aug 2021 Maximus Inc. (AppleOne Staffing Services)

Provided call center support for claimants regarding the status of their unemployment benefits in response to the Covid-19 pandemic and assisted with providing additional documentation to ensure monthly payment would be sent in a timely manner

Provided customer service, problem resolution, and researched claims status via the Pandemic Unemployment Assistance (PUA) for claimant’s inquiries about current and past due unemployment benefits

Enforced strict controls over both the physical and electronic security of personal information and claimants' personal records

Utilized a two-factor phone identification sign-in process to access restricted websites pertaining to the guidelines set forth by the unemployment system and specialized computer software used by the Maximus corporation

Transitioned to the desktop support team by assisting users who submitted trouble tickets for help with their computer

Tracked database of incoming and repeat trouble tickets; assessed issue and problem in not having access to the user's computer and sent step-by-step instructions to the user to fix the issue

Set up zoom meetings based on one-on-one interaction with the user to obtain more information regarding their issue and to perform more in-depth trouble shooting techniques

Resolved and closed out trouble tickets after user confirmed their system was functioning properly again RECEPTIONIST/ADMINISTRATOR (TEMPORARY ASSIGNMENT) Apr 2018 - Dec 2018 All Faiths Memorial Park (AllStaff Services, Inc)

Boosted customer satisfaction by 80% by providing pictures of markers after flowers were placed; created atmosphere of trust and reliability between the customer and the memorial office

Utilized the ScanSnap iX1400 model to digitize various documents related to photos of pertinent documents, as well as receipts of payments for markers, engravings, marriage certificates, obituary information, and contractual obligation forms

Coordinated seamlessly with various departments to manage diverse administrative tasks which contributed to smooth operations and high client satisfaction response

Fostered seamless interdepartmental coordination and effectively managed diverse administrative tasks, contributing to smooth operations with other staff members

Created several instructional binders with screen shots and examples of invoice forms, bank receipts and transactions, showing how to input information for burial plots and ordering headstones GROUP COMMANDER'S EXECUTIVE SECRETARY Jan 2005 - May 2015 612th Theater Operations Squadron, Davis-Monthan AFB

Managed office functions which enhanced and improved communication by utilizing digitized records for faster information retrieval

Spearheaded office operations with inter-departmental communications and streamlined processes for improved productivity and efficiency

Generated a digital record-keeping system which significantly increased information retrieval and accuracy across major military departments on-site and overseas

Coordinated complex travel logistics within policy guidelines; ensured smooth operations and cost-effective solutions for personnel going to overseas locations and on-site inspections

Developed comprehensive performance tracking system which provided valuable insight and timely submission of staff evaluations and recognition programs well ahead of deadline

Worked in fast-paced environment which required excellent attention to detail and accurate dissemination of pertinent information to departmental commanders

Provided superb administrative support through preparation of meeting agendas, PowerPoint slides, and presentation materials

Screened and directed phone calls to appropriate military and civilian staff members

Provided exemplary administrative support for the Command staff; managed appointment calendars for the Commander, Deputy Commander, and Chief Master Sergeant including several base-side agencies and visitors from overseas units EDUCATION

CERTIFIED SCRUM MASTER (CSM) Dec 2022 – Dec 2022

Scrum Alliance Institute Westminster, CO

MSM INFORMATION SYSTEMS SECURITY Feb 2005 - May 2006 Colorado Technical Institute Colorado Springs, CO

PMP PROJECT MANAGEMENT Aug 2003 - Feb 2004

University of Phoenix Tucson, AZ

MBA MASTER OF BUSINESS ADMIN Apr 2001 - Feb 2003

University of Phoenix Tucson, AZ

B.S. TECHNOLOGY MANAGEMENT Jan 1999 - Feb 2001

University of Phoenix Tucson, AZ

ADDITIONAL INFORMATION

PUBLICATIONS

• Contributing Editor (2016): Liberty and the Thin Blue Line

• Contributing Editor (2013): Turn on the Power: How to Use Applied Kinesiology to Improve Athletic Performance

• Author: Desert Lighting News, Feb 13, 2009 - Article about black history month celebration

• Author: Desert Lighting News, Feb 27, 2009 - Article about gospel jubilee event

• Author: Desert Lighting News, Mar 27, 2009 - Article about wrap-up of events for black history month SOFTWARE AND EQUIPMENT

Windows Version 10, 8, and 7; Word, Outlook, Excel, PowerPoint; Google Docs, Visio, Publisher; Project Manager program; IBM Memory Typewriter; Compaq Presario; IBM Sperry Computer; Dictaphone; FAX; Xerox; Burroughs C-3 Computer; Panasonic KX- E500 Typewriter; IBM DisplayWriter

LINKS

https://www.facebook.com/mc.avery.3

https://www.linkedin.com/in/mary-claire-avery-3467a111/

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