Business Analyst Project Manager

Name: Mamatha Nayani

Phone: +* - 682-***-****

Email: ****************@*****.***

Professional Summary:

A Senior Business Analyst & Agile Project Manager with over 8+ years of experience in driving digital transformation, optimizing business processes, and leading Agile project delivery. Adept at translating complex business requirements into actionable solutions that enhance operational efficiency and strategic decision-making. Proven expertise in business analysis, IT service management (ITSM), Agile methodologies, and AI-driven analytics to streamline workflows and improve enterprise-wide performance. Skilled in stakeholder engagement, cross-functional team leadership, and process automation, with a track record of successfully delivering high-impact projects in dynamic environments.

Expert in Agile and Waterfall project management methodologies with suitable framework (Scrum, Kanban, XP, SAFe) to manage large project teams and known for high-quality deliverables that meet timeline and budgetary targets.

Involved in Integrations of MS CRM application with other applications using AWS Integration Services.

Coordinate and facilitate all Scrum ceremonies. Collaborative leadership skills, team building, issue management, and conflict resolution.

Proven experience in managing large, complex, projects with extensive budgets/hours. Rapidly fostering positive relationships with key stakeholders, senior leadership, and external business partners

Trained and experienced to Teach, Mentor, Coach and Collaborate advanced agile techniques to create high performing teams.

Have been involved in introducing SAFe methodology for the large project and multiple agile teams.

Assisted RTE in conducting PI planning events and setting up program level cadence (SAFe)

Collaborated with CICD team in integration using Jenkins and GitHub as integration plugins form JIRA.

Business strategist, Planning and managing multimillion dollar projects (up to $10M) aligning business goals with technology solutions to drive process improvements, competitive advantage, and bottom-line gains.

Strong managerial, leadership, decision making, problem solving, team development, and time management skills for technical engineering software development life cycle supports of real time applications in healthcare and security.

Excellent communication and presentation skills with the ability to interact confidential VP levels in large team, which can help to communicate day to day contacts, to manage any IT management software life cycle activity, to resolve incidents, request, problems to get required information of data and clear understanding of work and systems to fix the issues with other groups across the organization for long term solutions.

Lead, Managed and maintained project coordination activity of each phase and worked very closely with business unit stakeholders, Product Manager, Product Owner, Development team, QA team, global application support team, database administration team, network team, load balancer team, business leads and staff to prioritize multiple projects and point of escalation for any updates and issues.

Experience in identity management, access management, provision/de-provision workflows, role-based access control, compliance, auditing, single sign-on (SSO), multi-factor authentication, authentication, authorization, rules, custom, aggregations, certifications, and out-of-the-box connection features of IAM Product.

Expert in using various Project Management tools such as JIRA, Rally, MS Project, SharePoint, and Quality center.

Extensive work experience includes Shipping, Healthcare, Manufacturing and Banking Domain

Expert with diverse types of testing which includes, manual testing, black box testing, functional testing, GUI testing, regression testing, integration testing, E2E testing, and backed testing and UAT testing.

Write SQL queries to extract test data and validate the database for backed validations.

Manage On-site and Off-shore teams and effectively communicates with Leadership about project status from time to time.

Extremely organized and capable of handling multitasks ensuring all tasks are completed in a timely

Experienced in leading teams sized 10 –20.

Have experience working for large scale applications, databases, Managed upgrade, and migration projects.

Refined business knowledge and project management skills honed through active participation in continuous training and professional development.

Technical Skill Set:

Project Management Methodologies: Agile and Waterfall

Agile Frameworks: Scrum, Kanban, XP, Lean and SAFe

Project Management Tools: Microsoft Dynamics CRM, MS Visio, Power Bi, AWS services, JIRA, SharePoint, MS Suite, EDA, SAP, ServiceNow and Confluence, FMEA

Programming: SQL, Python and Power shell scripting

Cross Functional Team: Infrastructure Team, PMO Team, Database Team, communication Team, HCM Team, Onboarding Team, Off-boarding Team, NOC Team, IT Managers, Service Now Team, SASS application Team, IT vendors and Business Vendors

Digital Transformation & Automation

Professional Experience:

State Farm - USA

Senior Business Analyst Jun – Present

Collaborate with stakeholders to gather, analyze, and document business requirements, ensuring alignment with organizational goals.

Conduct business process reengineering to eliminate inefficiencies and implement automation solutions, resulting in a 35% increase in productivity.

Develop and maintain detailed business cases, process models, and workflow diagrams to drive strategic initiatives.

Utilize Power BI, and SQL to develop data-driven insights that enhance executive decision-making and optimize operational performance.

Work closely with IT teams to implement AI-driven analytics tools, improving data accuracy and forecasting capabilities.

Lead IT Service Management (ITSM) enhancements, streamlining incident, problem, and change management workflows.

Oversee the integration of self-service ITSM solutions, reducing service request resolution times by 40%.

Champion Agile best practices by refining user stories, acceptance criteria, and sprint objectives to improve collaboration between business and IT teams.

Facilitate requirement workshops, stakeholder interviews, and gap analysis to define key deliverables and ensure business needs are met.

Drive continuous improvement initiatives through benchmarking, industry trend analysis, and AI-powered automation frameworks.

Met with project stakeholders and SMEs across company verticals to elicit and document business process models (BPMN), epics, user stories, acceptance criteria, and priorities. This included requirements/rules for ingestion of party (customer, suppliers, workers, jurisdictions), product and location master data, match and merge/deduplication rules, and publication user stories, and stewardship workflows.

Coordinated agile based planning/review activities and meetings, followed Iterative Software Development Life Cycle Process, Agile using Scrum.

Gathered and analyzed information on future state global site business processes. Produced To-Be process documentation and process flow diagrams.

Worked with senior business executives/Insurance Underwriting team for documenting the business requirements document (BRD).

Provided business process improvement recommendations to management.

Facilitated collection of User Requirements and Business Requirements from Business User Group such as to document Business/User/Functional/Technical Requirement Specification using MS Word and MS Visio that provided appropriate scope of work for technical team to develop prototype and overall system.

Conducted Joint application development (JAD) sessions for gathering requirements, and Rapid application development (RAD) sessions to converge early toward a design acceptable to customer and Request for Proposal (RFP), Request for Information (RFI).

Prepared RFI Request for Information, RFP Request for Proposal, SOW Statement of Work.

Used MS Visio/UML to model Use Case Diagrams, Activity Diagrams, business flow diagrams, workflow diagrams sequence diagrams for the applications design.

Identified system integration requirements, coordinated the collection and verification of business needs to reach the Requirement Analysis (Requirement Validation Specification), Detailed System Design Documentation Milestones.

Involved in the day-to-day implementation of the Waterfall methodology of application development with its various workflows, artifacts, and activities.

Generated reports using SQL and MS Excel spreadsheets.

Handled Change Requests and taken care of Approved Changed Requests from impact analysis to delivery.

Developed and reviewed test Validated test cases and business functional scenarios in Quality Center.

Conducted test team meetings and involved in developing test plan to accomplish the overall objectives for the time.

Actively Participated in the Weekly Defect Status meetings, to review and prioritize the defects within a Functional area.

Responsible for the user accepting test (UAT).

Phenom (Formerly Phenom People Pvt Ltd) – Hyderabad

Agile Project Manager Jun’22 – Nov’23

Coordinated, tracked, and approved all project related expenses including hours, materials, and services.

Managed 2 teams of developers, QA, and Operations.

Facilitated inspect and adapt meetings with organization leadership so they can better support Scrum.

Facilitated the removal of obstacles within the scrum team and escalating issues to leadership as needed resulting in achieving sprint goals.

Worked on SAFe framework with other scrum teams on the ART, worked with Release Train Engineer, System Architects, and system Team for Infrastructure requirements and to support integration testing.

Supported Product Owner in establishing User stories and acceptance criteria.

Completed all necessary documentation including Project Charters, Project Management Plans, Product Backlogs, Sprint Backlogs, Sprint Burn-down Charts, Communication Management Plan, Project Cost Plan, RACI Matrix, Requirements Matrix, Project Staffing Plans and Project Budget Plans.

Maintained alliances with technical leads and constantly improved resource management.

Empowered teams by guiding them across cross-team dependencies, inter-team coordination, and various stakeholder engagements.

Led enterprise Agile transformation efforts, coaching teams on Scrum, Kanban, and SAFe methodologies to enhance collaboration and efficiency.

Defined and monitored project roadmaps, sprint plans, and resource allocations, increasing team velocity by 30%.

Conducted risk management and impact assessments, proactively mitigating bottlenecks and ensuring seamless project execution.

Introduced AI-powered analytics dashboards to track sprint progress, team efficiency, and project health, leading to a 25% improvement in forecasting accuracy.

Spearheaded cross-functional collaboration between IT, business, and compliance teams to drive strategic objectives and enhance alignment.

Established and maintained Agile best practices, implementing automated testing frameworks that reduced defects by 40%.

Managed vendor relationships and third-party integrations, optimizing cost efficiency and performance.

Developed and enforced best practices for Agile adoption, leading to increased Agile maturity across teams and higher overall efficiency.

Wipro/Thames Water – Hyderabad

Agile Project Manager Jul’19 – Nov’22

Met with project stakeholders and SMEs across company verticals to elicit and document business process

models (BPMN), epics, user stories, acceptance criteria, and priorities. This included requirements/rules for ingestion of party (customer, suppliers, workers, jurisdictions), product and location master data, match and merge/deduplication rules, and publication user stories, and stewardship workflows.

Coordinated agile based planning/review activities and meetings, followed Iterative Software Development Life Cycle Process, Agile using Scrum.

Gathered and analyzed information on future state global site business processes. Produced To-Be process documentation and process flow diagrams.

Worked with senior business executives/Insurance Underwriting team for documenting the business requirements document (BRD).

Provided business process improvement recommendations to management.

Facilitated collection of User Requirements and Business Requirements from Business User Group such as to document Business/User/Functional/Technical Requirement Specification using MS Word and MS Visio that provided appropriate scope of work for technical team to develop prototype and overall system.

Conducted Joint application development (JAD) sessions for gathering requirements, and Rapid application development (RAD) sessions to converge early toward a design acceptable to customer and Request for Proposal (RFP), Request for Information (RFI).

Prepared RFI Request for Information, RFP Request for Proposal, SOW Statement of Work.

Used MS Visio/UML to model Use Case Diagrams, Activity Diagrams, business flow diagrams, workflow diagrams sequence diagrams for the applications design.

Identified system integration requirements, coordinated the collection and verification of business needs to reach the Requirement Analysis (Requirement Validation Specification), Detailed System Design Documentation Milestones.

Involved in the day-to-day implementation of the Waterfall methodology of application development with its various workflows, artifacts, and activities.

Generated reports using SQL and MS Excel spreadsheets.

Handled Change Requests and taken care of Approved Changed Requests from impact analysis to delivery.

Developed and reviewed test Validated test cases and business functional scenarios in Quality Center.

Conducted test team meetings and involved in developing test plan to accomplish the overall objectives for the time.

Actively Participated in the Weekly Defect Status meetings, to review and prioritize the defects within a Functional area.

Responsible for the user accepting test (UAT).

Wipro/United HealthCare – Hyderabad

Business Analyst Feb’18 – Jul’19

Developed test Scenarios from the requirement documents (Use case, Functional Specification, Prototype).

Gathered and analyzed information on future state global site business processes. Produced To-Be process documentation and process flow diagrams.

Worked with senior business executives/Insurance Underwriting team for documenting the business requirements document (BRD).

Provided business process improvement recommendations to management.

Facilitated collection of User Requirements and Business Requirements from Business User Group such as to document Business/User/Functional/Technical Requirement Specification using MS Word and MS Visio that provided appropriate scope of work for technical team to develop prototype and overall system.

Conducted Joint application development (JAD) sessions for gathering requirements, and Rapid application development (RAD) sessions to converge early toward a design acceptable to customer and Request for Proposal (RFP), Request for Information (RFI).

Prepared RFI Request for Information, RFP Request for Proposal, SOW Statement of Work.

Identified system integration requirements, coordinated the collection and verification of business needs to reach the Requirement Analysis (Requirement Validation Specification), Detailed System Design Documentation Milestones.

Involved in the day-to-day implementation of the Waterfall methodology of application development with its various workflows, artifacts, and activities.

Generated reports using SQL and MS Excel spreadsheets.

Handled Change Requests and taken care of Approved Changed Requests from impact analysis to delivery.

Developed and reviewed test Validated test cases and business functional scenarios in Quality Center.

Conducted test team meetings and involved in developing test plan to accomplish the overall objectives for the time.

Actively Participated in the Weekly Defect Status meetings, to review and prioritize the defects within a Functional area.

Wipro/Google – Hyderabad

Business Analyst Process Improvement Specialist May’16 – Jan’18

Conducted end-to-end process analysis to identify inefficiencies, resulting in optimized workflows and a 25% reduction in manual tasks.

Designed and deployed workflow automation tools, reducing data entry time by 40% and improving accuracy.

Facilitated cross-departmental collaboration to define business objectives, creating requirement documents that guided successful software development.

Led cost-benefit analysis initiatives to prioritize business transformation projects, ensuring high ROI on IT investments.

Developed custom dashboards and automated reports to provide senior management with real-time insights into operational performance.

Assisted in defining and refining KPIs for strategic initiatives, helping business units track and improve key performance areas.

Conducted market and competitive analysis to identify emerging trends, business opportunities, and risk mitigation strategies.

Implemented Lean Six Sigma methodologies, reducing waste and improving operational throughput across various departments.

Played a key role in change management efforts, ensuring seamless adoption of new technologies and process improvements.

Synopsis Of Achievements:

Stabilized a new process after a transition, which has grown rapidly from 10 to 150 HC within 5 months

Initiated process maps and created FMEA for the process, helped in identifying risks

Created a Policy One-pager for a workflow by which quality score has been increased from 89% to 98%

Proposed 'TM-Term Auto Highlighter' - an idea for reduction of Average handling time by 30%

Rollover reduction through training and additional process steps, saving 3 front line associates (£4.2K)

TM term highlighter Tool change, annual saving of 8 FTEs

Collaborated with FTEs on policy revamp - A recommendation post RCA of an escalation, 2018

Best team leader, team player at multiple occasions

Bagged with Extra mile, Best innovator and Super star awards

Education:

MTech in VLES, Nagole Institute of Technology & sciences,2018

BTech in EEE, G. Narayanamma Institute of Technology & Science, 2015

Certifications:

Certified Scrum Master (CSM)

Project Management Professional (PMP)

ITIL Foundation Certification

Lean

Contact this candidate