Administrative Officer Program Support

HANOCH KWONG

Email: ***********@*****.*** • Tel: 778-***-**** • Richmond, British Columbia

LinkedIn: (www.linkedin.com/in/hanoch-kwong-28b5a6250) SUMMARY

I am a graduate of the University of Ottawa with an Honours Bachelor of Social Science in Criminology and a Minor in Management degree. I am a service-oriented, organized and dependable professional with expertise in planning and executing projects, fostering team collaboration, collecting and analyzing data, managing social media strategies and coordinating successful fundraising initiatives. EXPERIENCE

Summer Program Support Intern, First United Church Community Ministry Society, Canada July 2024 – August 2024

● Provided direct support to community members, assisting them to access services and resources tailored to their unique needs

● Facilitated communication between community members and program staff by answering phone calls, responding to emails and addressing in-person inquiries

● Collaborated with a diverse team of colleagues, volunteers and donors to coordinate and manage donations and supplies. Ensured resources were distributed equitably

● Facilitated the tax support process by collecting information from various individuals and completed over 30 tax forms per day. Helped individuals apply for the BC Renters Tax Credit

● Utilized Excel to track data for day-to-day activities including food transactions, tax form completion rate and resource availability

● Enhanced community outreach by developing and distributing informational materials which helped raise awareness of available services, resulting in increased attendance in homeless shelters, laundry services and food banks

BETA-U Youth Leadership Team Member, Richmond City Community Centre September 2016 – June 2019

● Researched, developed and presented ideas for community service projects and initiatives

● Organized and hosted fundraising events

● Collaborated with colleagues and clients to sell a wide range of items in a fundraising competition, resulting in increased profits to help student initiatives at the community center 655 Richmond Air Cadet Squadron, Richmond, British Columbia September 2016 – June 2018

● Obtained 3 ranks: Leading Air Cadet, Corporal and Flight Corporal

● Attended training/practice drills and strength/stamina conditioning. Attended Remembrance Day parades and stood for 4 hours in remembrance of our fallen soldiers

● Completed various aviation exercises, gaining expertise in flying gliders

● Completed an overnight camp demonstrating excellent leadership abilities and survival skills. Built tents at night in the rain, made fires, practiced drills and hiked long distances PROJECTS

GNC Content Analysis Research Project January 2022 – April 2022

● Demonstrated management abilities and built hands-on experience through finding meaningful patterns and collecting qualitative data to compose a professional and engaging research report for various audiences

● Identified and analyzed findings from many articles relating to a wide variety of Indigenous authors, developing a strong qualitative research question for future research to understand and explore complex social processes

● Applied content-analysis, grounded-theory and ethnographic methodologies in field research for the nutritional company, GNC. Used sampling strategy to analyze and spot themes, patterns and trends for their products Intimate Partner Violence Crimes: Statistical Analysis Project January 2023 - April 2023

● Created and implemented a research question relating to quantitative methods from the significance test for a mean and proportion

● Utilized the simple linear model and multiple regression analysis to examine in-depth quantitative research problems and concepts

● Learned to code qualitative and ethnographic data and edit videos

● Conducted field reports for data collection through sketches, screen captures and photographs Staffing Organizations Group Consultation Project September 2023 – December 2023

● Interviewed individuals from Amazon to collect data about their AI-related staffing program and process

● Presented and implemented proper recommendations and feedback to improve use of AI-integrated staffing

● Improved and modified selection tools to analyze the best candidates for hire

● Communicated effectively with team members and showed great teamwork abilities AWARDS

The Duke of Edinburgh's International Award

● Achieved the Silver Award, June 2018

● Achieved the Bronze Award, January 2017

Richmond Rapids Swim Club, 2010 to 2014

● Competed in multiple swim meets including the SFU-Gator LMR Swim Meet and PSW Fall Invitational

● Received multiple ribbons for participation and effort EDUCATION

Honours Bachelor of Social Science in Criminology, Minor in Management September 2020 – December 2024 University of Ottawa, Ottawa, Ontario

Richmond Secondary School, Richmond, British Columbia September 2015 – June 2020 SKILLS

Communication Skills:

● Developed strong written and verbal communication skills through creating research reports, academic presentations and direct interaction with community members during internships and volunteer roles

● Effectively engaged with diverse audiences to communicate resources, services and organizational goals Technological Proficiency:

● Proficient in website and content management platforms such as WordPress. Skilled in HTML/CSS basics

● Experienced in using Microsoft Office Suite, iMovie, Movavi Video Editor and Excel for data tracking, communication and video content creation

● Familiar with managing and maintaining online learning platforms and digital content Collaborative Skills:

● Built authentic connections and fostered trust with community members by serving in frontline roles to address concerns and inquiries

● Strengthened organizational reach by collaborating with program staff to coordinate and deliver community services, create and distribute informational materials and increase program participation and visibility Resourcefulness:

● Adapted to challenging environments, including overnight survival exercises and managing resource distribution during internships

● Problem-solving in fast-paced settings, including troubleshooting technical issues and coordinating logistical tasks under tight deadlines

Organizational Abilities:

● Coordinated fundraising events and community service projects, managing multiple priorities while ensuring successful outcomes

● Maintained detailed records and data using Excel, tracked progress and identified areas for improvement Continuous Improvement:

● Implemented feedback loops during group projects and internships, refining processes to optimize outcomes

● Consistently sought opportunities to expand skills, from video editing to research methodologies

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