Technical Support A Full-Time

DHAVAL

SONI

Halifax, NS

647-***-****

*************@*****.***

https://www.linkedin.com/in/dhaval-s-hnsca99/

OBJECTIVE

A hardworking motivated professional actively pursuing a full-time opportunity in the construction industry to foster growth and contribute to organizational success.

EXPERIENCE

Licensed Insurance Advisor TD Insurance

February 2022 - July 2023 (1 year 6 months)

•Obtained general insurance license in the Atlantic region.

•Selling home and auto insurance to clients.

•Selling new business, up-selling and cross-selling insurance products, and services.

•Responsible for achieving sales quotes and call targets.

•Ensures quality and productivity objectives are met.

•Process callbacks, submissions, and mail promptly.

•Flexible to perform various assigned tasks.

•Promotes company features and benefits as part of ongoing portfolio reviews.

•Aligns time commitment tasks and follow-up activities to priorities.

•Minimize cancellations through attention to detail and service excellence.

•Remains current on all company philosophy and procedures.

•Accepts risks within established guidelines.

Technical Support Representative Teleperformance

July 2021 - February 2022 (8 months)

•Transmit Teleperformance and our client values in every interaction.

•Handle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action promptly.

•Troubleshoot mobile technology, equipment and system problems while educating the customer on support options and steps being taken to resolve the issue.

•Aim to resolve issues on the first call by being proactive and demonstrating advanced product knowledge.

•Work with confidential customer information and treat it sensitively.

•Use software to source and input customer data accurately related to the inquiry.

•Schedule service calls and follow up with customers/clients.

•Thrives as a team player in a fast-paced, high-energy, change-oriented environment.

•Exercise retention efforts when appropriate.

Technical Support Advisor II Concentrix

September 2020 – July 2021 (11 months)

•Assist external/internal users of the client's technical products or services; identify, investigate, research, and provide resolution to user questions and problems.

•Troubleshoot basic to complex technical customer issues, including hardware, software, networking, or other designated client products.

•Solve problems that are generally unstructured and require extensive use of conceptual thinking skills.

•Ensure service delivered to our customers meets contractual Key Performance Indicators (‘KPIs’).

•Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.

•Clarify customer requirements and probe for understanding.

•Prepare complete and accurate work including appropriately notating accounts as required.

•Participate in activities designed to improve customer satisfaction and business performance.

•Log all incoming calls and accurately complete case notes in the call tracking database.

EDUCATION

International Business Seneca Polytechnic College

May 2018 - Aug 2019

3.0 GPA.

I gained knowledge in subjects like Communication, Math, Computer Applications, Marketing, Accounting, Effective selling, Int. Business law, and Business Economics.

Skills

•Analytical Skills

•Interpersonal Skills

•Team Member

•Computer Literacy

•Organized

•Multi-tasking

•Client Relations

•Communication

•Lift Heavy Materials

•Customer Service Excellence

•Adaptive Learning

•Sales

•Problem-Solving

•Work Ethics

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