Customer Service Call Center

Glady Soegiharto

Ngagel Jaya Tengah ***, Surabaya, 60284 085*-****-**** **********@*******.***

About

Customer service professional with over 14 years of experience in communication and sales, known for strong transaction accuracy. Committed to using problem-solving skills to enhance team success and customer satisfaction.

Experience

Senior Customer Service October 2018 - May 2024

Colney Deli Philadelphia

• Consistently provided exceptional customer service, resulting in customer satisfaction rating over a six-month period.

• Implemented a new system for tracking transactions and balancing cash drawers.

• Cross-sold products and introduced new promotions, resulting in a 25% increase in sales for targeted items.

Cashier and Grocery Stockist December 2010 – October 2018 Old Nelson Philadelphia

• Processed cash, check, and credit/debit card payments with 100% accuracy, resulting in zero discrepancies in balance sheets over a six-month period.

• Issued receipts, refunds, change, or tickets in a timely and efficient manner, resulting in a great customer satisfaction rating for checkout experience.

• Resolved customer complaints and guided them through the checkout process, resulting in customer loyalty and repeat business.

Call Center Agent October 2008 – September 2010

Scicom Berhad Kuala Lumpur

• Build relationships with, utilizing de-escalation techniques to tion resolve passengers issues calmly and professionally, and maintain an exceptional customer satisfaction rating.

• Identify solutions to boarding issues and complications, fields inquiries from passengers, and provide hotel and accommodation services.

• Working for BPO that cater AirAsia Project for particularly Indonesian customers and nearby English speaking countries.

Skills

• Exceptional customer service and complaint resolution

• Accurate cash handling and payment processing

• Transaction tracking, balancing, and receipt issuance

• Cross-selling, promotions, and product knowledge

• Checkout area management and maintenance

• Skilled in building customer loyalty and repeat business

• Experienced in fast-paced call center environments with 2+ years proven success

• Strong communication, negotiation, and problem-solving skills

• Proficient in handling complex issues and de-escalating situations

• USPH hygiene awareness

• Bahasa Indonesia proofreading expertise

Education

Petra University Communication Science 2002 – 2007

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