Customer Service Representative
Resume:
Ashley Barfield
Baldwinsville, NY 13027
*************@*****.***
Professional Summary
Highly motivated and versatile professional with extensive experience in customer service, office administration, and property management. Proven ability to handle high-pressure environments, manage multiple priorities, and deliver exceptional results. Adept at leveraging strong communication and technical skills to foster positive customer interactions and support operational efficiency.
Professional Experience
Customer Service Representative
C Michael Exteriors, Inc. – Syracuse, NY
September 2024 – December 2024(slowdown in business lay-off)
Delivered outstanding customer service by addressing inquiries, resolving issues, and maintaining a high level of professionalism.
Managed high volumes of incoming calls, emails, and chats, ensuring timely and accurate resolution of customer concerns.
Collaborated with sales teams to identify upselling opportunities and enhance customer satisfaction.
Documented all interactions using CRM software and contributed to process improvement initiatives.
Office Administrator & Customer Service Representative
Ben Weitsman – Solvay, NY
October 2023 – July 2024(had a baby)
Managed phone calls, processed payments, handled email correspondence, and ensured efficient file organization.
Facilitated billing processes, distributed mail, and provided answers to customer queries regarding daily operations.
Package Handler
Amazon Warehouse – Liverpool, NY
November 2023 – January 2024 (pregnant, needed a less physical job)
Packed customer orders and maintained assembly line organization for efficient shipping processes.
Collaborated with a large team to meet daily productivity goals.
GAP: Door Dash
Administrative Assistant & Property Manager
Brian Bouthillier and Co. – Syracuse, NY
2016 – 2019 (company sold)
Managed office operations, scheduled appointments, and coordinated payroll.
Oversaw property readiness, tenant communications, and rental processes, including handling disputes and issuing eviction notices.
Utilized Microsoft Office Suite to maintain records and streamline administrative tasks.
Customer Service Associate
Sutherland Global Services (AT&T) – Syracuse, NY
April 2014 – September 2016
Provided technical support and resolved customer inquiries via live chat, achieving optimized resolution times.
Assisted with billing, account updates, and troubleshooting technical issues, consistently meeting team performance goals.
Education
Associate Degree in Criminal Justice
Bryant & Stratton College – Syracuse, NY
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