Customer Service Data Entry

**** ********** **, ******** *******, UNITED STATES, 80910 •

**************@*****.*** • 719-***-****

DAVID HINKLE

Customer service

PROFESSIONAL SUMMARY

Customer service professional with over 28 years of experience in customer engagement and conflict resolution, known for enhancing customer retention through quality assurance and data entry precision. Demonstrates strong analytical thinking skills, applying them to improve service delivery and operational efficiency. Committed to leveraging extensive expertise to drive customer satisfaction and business growth.

EMPLOYMENT HISTORY

INSURANCE AGENT Aug 1997 - Jul 2011

Hinkle's Insurance Agency Yuma, Colorado

COMPUTER TECHNICIAN Aug 2011 - May 2018

Xbase computing Northeast Colorado

MARKETING ASSOCIATE Sep 2018 - May 2020

AOB labs Fort Collins, Colorado

MAINTENANCE TECHNICIAN Oct 2020 - Present

Arrowhead Canon City, Colorado

SKILLS

Customer Engagement, Conflict Resolution, Quality Assurance, Data Entry, Customer Retention, Analytical Thinking. EDUCATION

BACHELOR'S IN PSYCHOLOGY Aug 2008 - May 2014

Liberty University Online campus

Managed diverse client portfolios, enhancing customer satisfaction and retention. Achieved top sales agent status, boosting policy sales and client acquisition. Utilized analytical skills to assess risk, ensuring optimal coverage solutions. Resolved complex claims efficiently, improving client trust and agency reputation. Diagnosed and repaired hardware issues, enhancing system reliability and user satisfaction. Installed and configured software, improving operational efficiency and reducing downtime. Provided technical support, resolving user issues promptly and maintaining high service standards. Managed hardware diagnostics and repairs while learning new skills; maintained punctuality and a strong work ethic throughout.

Executed computer troubleshooting and repair tasks; acquired technical know-how and demonstrated reliable, timely performance.

Developed marketing strategies, achieving measurable growth in brand engagement and sales. Collaborated on campaigns, increasing customer acquisition through targeted initiatives. Analyzed market trends, providing insights that enhanced product positioning and visibility. Managed social media channels, boosting audience interaction and expanding online presence. Perform routine equipment checks, ensuring operational efficiency and safety compliance. Manage preventive maintenance schedules and troubleshoot faults, boosting output and minimising downtime through swift interventions.

Deploy novel solutions to persistent technical challenges, refining processes and advancing operational efficiency in real-time.

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