Customer Service Medical Records

Evett L. Hearn

**** **** *** ** ***.***

East Moline, IL 61244

309-***-****

**********@*****.***

SUMMARY OF QUALIFICATIONS

• Excellent Customer service experience

• Familiar with medical office procedures including patient scheduling, billing, and coding

• Implemented revenue-collection strategies

• Proficient in MS Office (Word, Excel. PowerPoint)

• Familiar with Medical Terminology, CPT, HCPCS, ICD-10-CM

• Familiar with Medical Claims Processing and Compliance

• Input technology-keyboarding skills and various scanning devices

• Over 160 hours of clinical externship experience

• Familiar with insurance forms such as CMS-1500 crossover forms, UB-04 forms, patient information and

encounter forms

• Excellent patient and customer service communication skills, both written and verbal

• First Aid and CPR Certified

• HIPAA certified

• Medical Coding * Medical Terminology* Current Procedural Terminology (CPT)* U.S. Health Insurance

Portability and

• Accountability Act (HIPAA)* Electronic Medical Records (EMR)* Medical Billing* Medical Records*

ICD-9* ICD-10* Healthcare

EDUCATION

University of Phoenix - Online

Medical Records Diploma November 2021

Brown Mackie College, Davenport, IA

Medical Assisting Diploma January 2016

Medical Billing and Coding Diploma December 2013

Honor Roll Student

WORK EXPERIENCE

John Deere PDC, Milan IL—Picker/Customer Service 12/2021-3/2022

Walmart Supercenter, Silvis IL – Bakery/Deli Clerk/Cashier 11/2018-1/2021

Integrative Pain Center, Rock Island, IL – Medical Assistant (externship) 11/2015-1/2016

QC Endoscopy, Moline, IL – Medical Assistant (externship) 07/2015-8/2015

CSL Plasma, Rock Island, IL-Medical Assistant (externship) 05/2015-6/2015

Quad Cities TAS, Davenport, IA – Inbound Customer Service. 07/2014-7/2014

Labor Ready, Davenport, IA – Contract Packer/Server 07/2009-5/2012

Relay Staffing, Davenport, IA – Contract Meat Packer 04/2008-4/2012

Good People Staffing, Milan, IL – Contract Merchandise Packer 07/2008-5/2012

Volt Service, East Moline, IL – Numerical Data Entry for John Deere 03/2001-11/2001

REFERENCE

Available Upon Request

Contact this candidate