Human Resources Talent Acquisition

Shannon Miles

**** ******* ******* **. * - Jacksonville, FL 32256

**********@*****.*** 615-***-****

HUMAN RESOURCES & EMPLOYEE RELATIONS’ PROFESSIONAL

Strategic Planning ■ Leadership Development ■ Organizational Effectiveness

Strategic Business Partner to senior executives in guiding the effectiveness of talent management, organizational development, policy creation, talent acquisition, training design and facilitation, change management, benefits, succession planning, multi-state management, employee/labor relations, and compensation management.

Professional Experience

KBR, Jacksonville, FL 2020 – 2024

Sr. Manager, Human Resources

Federal contractor supporting Marine and Navy operations at Blount Island Command in an international and union environment. Maintained a Secret Clearance.

Responsible for a broad range of human resources strategies and practices, including compensation, benefits, performance management, talent acquisition, change management, and employee and labor relations.

Analyzed workforce data and developed and implemented retention strategies. Increased staffing from 87% to 94%.

Obtained $2.1M annual labor rate increase from the government.

Developed and implemented policies and practices across the workforce to ensure consistency and alignment with company policies, the collective bargaining agreement and employment laws. Reduced union grievances by 20%.

Directed and/or performed a variety of diverse assignments covering a wide range of human resource functions (i.e., employee relations, training, labor relations, talent acquisition, succession planning, change management, and international labor).

Provided guidance/direction to human resources staff on complex projects/assignments and made decisions where written guidelines were not available.

Served as the primary interface between managers, employees, legal, Ethics and the Dispute Resolution Program regarding human resource related issues.

Oversaw employee/labor relation issues and served as the investigator and decision maker,

Coached employees, supervisors, and managers to proactively address employee relations’ and performance management concerns.

Conducted training sessions on various human resource related topics such as performance management, compliance, and labor/employee relations.

SmileDirectClub, Nashville, TN (layoff due to Covid) 2019 - 2020

Sr. Director, Team Member Relations

Head of Team Member Relations for this rapidly growing innovator in the invisible aligner market.

Directed and sustained the continued development and implementation of efficient transaction processes, teams, and support systems aligned to strategic goals.

Monitored team member counseling, disciplinary actions, performance improvement plans, oversaw involuntary termination procedures, and approved separation notices and related documentation.

Advised management regarding hiring decisions, equal employment opportunities, compensation, benefits, and health/safety issues.

Analyzed trends in turnover, hiring, promotions, separations, and team member relations issues to determine support or action needed to adjust unfavorable trends.

Reviewed, updated, and implemented organizational procedures to ensure operational compliance with all federal, state, and local regulations (e.g., FLSA, Title VII, EEOC, ADA and FMLA, etc.).

Implemented new systems to streamline processes such as WOTC, unemployment claims, and employment verifications.

Evaluated, developed, implemented, and modified processes with governance across all internal stakeholders (Team Member Relations, Team Member Experience, Learning & Development, Legal, etc.).

Shannon Miles Page 2

GEODIS (formerly OHL), Brentwood, TN 2011 – 2018

Director, Human Resources

HR business partner to the South region SVP and field operations for this third-party logistics company that manages distribution and fulfillment services for customers.

Designed and facilitated training for managers to provide effective feedback to employees on performance, productivity, attendance concerns, conduct issues, change management, employee separations and employment laws regarding the EEOC, FLSA, ADAAA, FMLA, and Title VII.

Developed strategic workforce planning strategies to monitor employee performance, reduce turnover and ensure company objectives were achieved. Implemented HR scorecard to analyze metrics.

Collaborated with SVP to develop succession plans for directors and VPs which resulted in the promotion of two directors and a vice-president.

Established company policies and procedures, including but not limited to, the employee handbook, attendance, social media, drug-free workplace, and anti-discrimination and harassment policies.

HR Leader and labor relations expert on team negotiating union contract with the USW.

Mentored and developed HR staff of 7 direct reports and a team of twenty which resulted in three promotions and the creation of bench strength in the South region.

Developed recruiting strategies to hire top talent for exempt positions as well as quickly hiring hundreds of non-exempt positions.

Customers included, but were not limited to, Walmart, Target, Starbucks, HP, Lindt Chocolate, and Apple.

Dollar General Corporation, Goodlettsville, TN 2008 – 2010

Director, Corporate Human Resources

Strategic Corporate HR business partner to CFO, CIO, and EVP, General Counsel for 80,000-employee, $13B, high-growth Company with 9,000 retail stores in thirty-five states.

Collaborated with talent acquisition to develop full life cycle recruiting which increased internal promotion rate by 38%.

Designed and facilitated training to build management competencies around: coaching, counseling, talent management, conflict resolution, time management, interviewing skills, and employment law. Expanded coaching and development opportunities focused on operational levels and across departments.

Developed and implemented company policies and procedures, including employee handbook, vacation, sick time, separation packages, travel and expense, and cell phone usage.

Convergys, Jacksonville, FL (relocation to Nashville) 2007 – 2008

Senior Manager, Human Resources

HR business partner for 70,000-employee Company, who is a global leader in relationship management serving clients in over seventy countries.

Managed the HR SAS70 and other audits to ensure client contract standards were followed; implemented process improvements. Increased compliance to 98% and improved client satisfaction.

Delivered the organization’s talent management strategy with emphasis on succession planning, performance management, leadership development, and career-pathing which resulted in a specific career path for top talent to obtain skill sets in all areas of the business and avoid gaps in critical positions.

Facilitated Technical Career Path process to ensure career pathing for employees in IT positions and made decisions regarding promotions. Improved employee morale and reduced turnover.

Identified fraudulent charges with contractor timesheets and developed a process to ensure accurate billing. Eliminated over one hundred contractor positions resulting in $3M annual savings.

Education

Master of Science - Human Resources Management, Nova Southeastern University, Ft. Lauderdale, FL

Bachelor of Science – Psychology, Belmont University, Nashville, TN

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