Project Manager Salesforce Administrator

CARL BERENSON

Portland, OR - 206-***-**** - ********.****@*****.***

linkedin.com/in/carl-berenson-96334a49

SUMMARY

Analytical, organized, and detail-oriented Salesforce Professional with project experience and expertise in converting requirements to business processes across various tools and platforms. Skilled in both technical delivery and managing stakeholder requirements. Experience leading a team and working as a liaison between clients, consultants and development teams to drive on time delivery. Salesforce Administrator and Platform App Builder Certified. EXPERIENCE

SALESFORCE ENGINEERING LEAD

TRIMBLE NAVIGATION INC 4/2022 - 8/2023

• Engineering Lead for the Billing work stream during a multi phase digital transformation

• Scrum Master for a custom payments module integrating Salesforce with an outside gateway

• Process Owner responsibility during Capability Review and Sprint Planning

• Created solutions using native features and custom functionality over multiple release cycles

• Succeeded in prioritizing work, organizing stakeholders, and managing development teams in a cross-functional environment to meet delivery timelines

• Evaluated various 3rd party apps to deliver Credit Card and Bank Payments processing

• Advocated f0r key functionality and roadmap decisions during a Salesforce Payments pilot SALESFORCE BUSINESS ANALYST

FORMFACTOR INC 7/2019-4/2022

• Provided data analytics, business process design, and implementation for 700 Salesforce users

• Promoted to Salesforce team lead and mentor of two SF Admins while continuing delivery

• Improved efficiency by establishing Agile methodology for application development

• Created a user Knowledge Base that decreased training and on-boarding times by 25%

• Successful launch of Field Service Lightning built on Oracle Integrations

• Major role in a 2 year, multi factory ERP consolidation project (Oracle EBS) SALESFORCE ADMINISTRATOR

FORMFACTOR INC (FORMERLY CASCADE MICROTECH) 3/2015 - 7/2019

• Successfully led and deployed a Salesforce Org Consolidation between Cascade Microtech and FormFactor spanning 10 months. Managed 3rd party development and support teams

• Deployment of CPQ for Sales and Service that reduced time to quote by 40%

• Established ticketing and communication system for user requests that reduced email by 60%

• Gathered requirements and built a SFDC Roadmap to address gaps and inefficiencies

• Hired and managed workload for a junior SF Admin INFORMATION SYSTEMS INTERNSHIP

CASCADE MICROTECH INC 6/2014 - 3/2015

Responsible for requirement gathering, data collection, system design, and implementation of a competitive intelligence repository within SFDC to be leveraged by company-wide users. EDUCATION

BUSINESS INFORMATION SYSTEMS

FINANCE BS

OREGON STATE UNIVERSITY 2014

Pursued an education in computer technology and finance. Involved in on-campus clubs and activities highlighted by the University Student Formula Team, GFR.

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