Customer Service Representative

Bartin Temple Malik Lawson

*** ****** ***, *** *******, TX 78201

Phone: 210-***-****

Email: [************@*****.***](mailto:************@*****.***)

Objective:

To leverage my experience in call centers to secure a role that utilizes my excellent communication skills and ability to provide top-notch customer service.

Summary:

Dedicated and results-driven customer service representative with almost a year of experience in call centers. Proven track record of providing exceptional service to customers, resolving issues efficiently, and consistently meeting performance targets. Proficient in handling a high volume of calls, working in a fast-paced environment, and collaborating with cross-functional teams.

Work Experience:

Customer Service Representative

Wells Fargo, San Antonio, TX

July 2024 - October 2024

* Responded to customer inquiries and resolved issues related to credit card accounts, ensuring timely and accurate resolution.

* Utilized strong communication and problem-solving skills to de-escalate customer complaints and concerns.

* Collaborated with internal teams to resolve complex customer issues, ensuring seamless customer experience.

* Consistently met or exceeded performance targets, including first-call resolution, customer satisfaction, and sales metrics.

Customer Service Representative

Conduent, San Antonio, TX

December 2023 - June 2024

* Provided exceptional customer service to Direct Express debit card holders, assisting with account inquiries, transactions, and issue resolution.

* Occasionally supported EBT and other departments, demonstrating adaptability and willingness to learn.

* Utilized strong listening and problem-solving skills to resolve customer complaints and concerns in a timely and professional manner.

* Consistently met or exceeded performance targets, including first-call resolution, customer satisfaction, and sales metrics.

Education:

* High School Diploma, Lanier, San Antonio, TX

Skills:

* Excellent communication and interpersonal skills

* Strong problem-solving and analytical skills

* Ability to work in a fast-paced environment and handle high call volumes

* Proficient in MS Office, including Word and Excel

* Strong attention to detail and ability to multitask

Leadership Experience:

* Squad Leader, JROTC, [High School Name], San Antonio, TX

+ Demonstrated leadership skills by leading a team of cadets and participating in community service events.

+ Developed strong communication and problem-solving skills through team-building exercises and projects.

Certifications:

* Microsoft Office Certification in Word and Excel, Lanier, San Antonio, TX

References:

* Sergeant Bruce, 210-***-****

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