Customer Service Associate
Resume:
Cyera Odom
Washington, DC *****
*********@*****.***
Professional Summary
Looking For A Good Retail Job To enhance My Customer Service Skills I Really Love Interacting With People.
Authorized to work in the US for any employer
Work Experience
Customer Service Associate
Forman Mills-Temple Hills, MD
July 2024 to Present
• Provided exceptional customer service to retail customers, ensuring a positive shopping experience
• Maintained accurate records of all return transactions, including reason codes and refund amounts
• Managed inventory of returned merchandise, organizing it for restocking or disposal as necessary
• Assisted customers with returns and exchanges, resolving any issues or concerns in a timely manner Cashier/Customer Service
&Pizza-Washington, DC
March 2022 to November 2022
• Prepared and cooked pizzas, ensuring adherence to quality standards and customer specifications
• Operated cash register, accurately processing customer orders and handling payments
• Provided excellent customer service by greeting customers, answering questions, and resolving any issues or complaints
• Maintained cleanliness of work area, including food preparation surfaces and dining areas
• Managed inventory levels of pizza ingredients and supplies to ensure smooth operations
• Collaborated with team members to prioritize tasks during busy periods for efficient workflow
• Assisted in training new employees on pizza preparation techniques and cashier procedures
• Handled high-volume order taking during peak hours while maintaining accuracy and efficiency Cashier/Customer Service
Wendy's-Washington, DC
June 2018 to January 2022
•
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Performed opening/closing duties including counting money in the register before/after shifts Cashier
Aramark-Washington, DC
October 2017 to August 2018
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed Cashier/Greeter/Server
Buffalo Wild Wings-Crystal City, VA
December 2016 to August 2017
Greeting
Cashier
Food Runner
• Greeted and welcomed guests with a warm and friendly demeanor, ensuring a positive first impression
• Managed guest reservations and seating arrangements efficiently, minimizing wait times
• Maintained an organized waiting area, ensuring guests were comfortable while awaiting their table
• Effectively communicated with the restaurant staff to coordinate seating assignments and accommodate special requests
• Provided accurate information about menu items, daily specials, and promotions to enhance the dining experience for guests
• Efficiently delivered food orders from the kitchen to customers' tables, ensuring prompt and accurate service
• Collaborated with servers and kitchen staff to prioritize food delivery based on customer preferences and timing
• Maintained a clean and organized work area, adhering to health and safety regulations Education
High school diploma
Calvin Coolidge High School
August 2012 to June 2013
Skills
• Pet care
• Computer skills
• Customer service
• English
• Cleaning
• Food industry
• Industrial cleaning
• Experience with children
• Communication skills
• Animal handling
• Animal care
• Floor care
• Janitorial experience
• Microsoft Office
• Time management
Contact this candidate