Assistant General Manager, Senior Manager, Operations Manager

Stephanie Dyer-Belgacem

Los Angeles, CA

310-***-**** **************@*****.***

LinkedIn.com/in/Stephanievdb

Professional Summary

Results-driven management professional with extensive experience in luxury hospitality, retail, and brand ambassadorship. Proven ability to lead teams, optimize operations, and drive sales while maintaining exceptional customer service standards. Skilled in training and developing staff, problem-solving, and implementing strategies that enhance efficiency and profitability. Adept at fostering strong client relationships, executing high-impact marketing initiatives, and ensuring brand consistency. Passionate about delivering excellence through leadership, innovation, and a commitment to organizational success. Proven Strengths

• Leadership & Team Development – Ability to train, inspire, and lead teams to exceed performance goals.

• Operational Efficiency – Skilled in streamlining processes, optimizing scheduling, and reducing costs.

• Customer Experience & Retention – Proven track record of increasing client satisfaction and loyalty through personalized service strategies.

• Problem-Solving & Troubleshooting – Strong ability to identify challenges and implement effective solutions.

• Brand Representation & Marketing – Experience in promoting products through live events, social media, and strategic marketing initiatives.

• Financial & Inventory Management – Proficient in payroll, budgeting, inventory control, and revenue growth strategies.

Professional Experience

True Seamoss (Thriving Sea Moss Company)

Brand Ambassador 2023–Present

• Serve as a key representative, promoting sea moss products through live commercials, podcasts, social media (Facebook, Instagram), and expos.

• Educate consumers on product benefits, increasing brand awareness and customer engagement.

• Drive sales growth through compelling storytelling, product demonstrations, and relationship building.

• Collaborate with marketing teams to develop strategies that enhance product visibility and brand loyalty.

• Address customer inquiries and concerns, ensuring a positive brand experience and fostering repeat business.

Pacific Coast Design Group – Pacific Palisades, CA Executive Office Manager May 2020 – 2024 (Contract-Hybrid)

• Led financial and administrative operations for a premier construction management firm, ensuring seamless project execution.

• Reconciled two years of financial records, enabling accurate forecasting and budgeting.

• Streamlined processes for procurement and vendor coordination, reducing delays and improving project timelines.

• Directed cross-functional communication between project managers, vendors, and clients. Delta Sky Club Lounges – Los Angeles International Airport, CA Multi-Unit Operations Manager Oct 2021 – Jul 2022

• Managed operations across four luxury lounges, accommodating over 10,000 passengers daily.

• Directed a team of 200+ staff across three terminals, enhancing customer satisfaction by 20%.

• Achieved a 15% reduction in operational costs through streamlined processes and cross- training initiatives.

• Conducted staff training to maintain brand consistency and compliance with service standards.

Miro Restaurant & Whiskey Vault – Los Angeles, CA

Assistant General Manager Aug 2019 – Mar 2020

• Oversaw front-of-house operations for a high-end dining establishment specializing in Italian cuisine.

• Reduced labor costs by 20% through optimized scheduling while maintaining service excellence.

• Improved customer retention by 15% through personalized service and customer-focused initiatives.

Westin Bonaventure Hotel – Los Angeles, CA

35th Floor Multi-Unit Manager May 2017 – May 2018

• Directed operations for LA Prime Steakhouse and Bona Vista Revolving Lounge.

• Achieved a 15% increase in sales by leveraging private events and high-impact promotions.

• Improved inventory accuracy, saving 22% on costs through refined inventory processes.

• Earned Marriott’s top recognition for guest satisfaction for two consecutive quarters. Wilshire Restaurant & Night Club – Santa Monica, CA Assistant General Manager Feb 2015 – Feb 2016

• Oversaw daily operations of a $3M revenue restaurant, including private events and nightlife transitions.

• Coordinated nightclub operations for up to 300 guests, ensuring seamless logistics and excellent service.

• Elevated service standards through mentorship, pairing seasoned staff with new hires. Chaya Venice & Chaya Beverly Hills – Los Angeles, CA Multi-Unit Assistant General Manager Mar 2010 – Jan 2015

• Managed high-volume operations, achieving $80K–$100K nightly revenue.

• Directed events contributing 30% additional revenue on peak days through effective planning and execution.

• Collaborated with the executive chef to uphold a high-performance, 5-star service culture. Education

• Coursework toward Associate Degrees in Fine Arts & Biology – Mesa Community College, Arizona

• Respiratory Therapist Certification – Long Medical Institute, Arizona

• TEFL Certificate – WICE, Paris, France

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