Customer Service Social Media
Resume:
September ****- Present
July 2019-November 2023
kararollinger
**** ***** ***** ** ****, IA 51031 • 712-***-**** • *********@*****.*** OBJECTIVE
Social, hard working, detail oriented, and dedicated professional seeking a new opportunity. Utilizing my skill set in sales, management, and customer service. WORK EXPERIENCE
GENERAL MANAGER
Old Navy
Provide leadership and direction to a team of 25+.
Manage operations and finances of business.
Recruit and train new hires on business practices.
Drive development of employees.
Provide exceptional customer service to large community.
Ensure that quality of work or service is maintained.
Ability to drive business to store sales of 3.5 million annually. STORE MANAGER & BRAND AMBASSADOR
Maurices
Managed a small team of people to include hiring, coaching, and training to meet store needs.
Top level customer service to drive business and build relationships in a small community.
Implementation of visual standards to highlight product.
Payroll monitoring to stay in line with budget.
Created brand content and coordinated the content to align to brand standards to cross promote product and brand awareness. Face of the company.
MARKETING COORDINATOR & FRONT OFFICE ADMINISTRATOR Williams & Company
Helping interview & hiring process for interns and new staff; attending job/career fairs around our office locations
Create marketing for and post open positions on social media and print media.
Highly involved in various firm processes and implementing firm processes.
Assisting Firm Administrator and working together with our Staff Development Coordinator in implementing standards for the firm concerning reviews, PIP’s, coaching – how to ensure we are implementing these in a way to facilitate our firm motto and how to best grow our employees.
Post time for firm employees to start the process for payroll; ensure it is done accurately and timely.
June 2016-July 2019
Creating and updating all levels of job descriptions as well as involved with updating our career continuum guidelines.
Responsible for firm communications with all members of staff, posting on firm Teams page as well as posting on social media outlets.
Founding member of Firm’s Culture Committee. Starting from ground level to implement changes to keep good employees happy and entice new people to join our firm.
Plan and organize events for offices as well as the firm.
Front Office Administrator:
Customer service: ensuring a professional and positive client experience when entering and leaving the office; clients receive priority attention while entering our office.
Multiline incoming/outbound calls: clients; potential clients, and other companies that may call concerning our clients.
Problem solving and support to client’s questions and concerns
Creation of billing documents, client statements, and ensuring they are delivered to each client in the appropriate manner. Also responsible for client A/R and ensuring correct accounts are applied.
Utilizing secure programs to input and maintain client information and records, keeping information confidential.
Proficiently utilizing schedules to schedule clients for all staff.
Create new client accounts and ensure they are properly set up in all applicable programs.
Prioritizing tasks to ensure highest level of efficiency; see all tasks to completion
Major data entry for Audit work and tracking Audit progress to completion.
Extremely proficient in Word and Excel. Those programs are essential for job operations.
Retain great working relationships with all members of staff; keeping all lines of communication open to ensure a positive work environment, teamwork. OFFICE COORDINATOR
Le Mars Physical Therapy
Customer service: ensuring a professional and positive patient experience while they are in our clinic.
Multiline incoming/outbound calls: patients; clinics, and insurance companies; problem solving and de- escalation of patient’s questions and concerns
Creation of billing documents, patient statements, and appropriate forms for patient needs.
Collection of patient payments by identifying patient responsibility
Constantly working on aging accounts and collection of past due accounts/payment plans
Proficiently utilizing scheduling program to maximize patient load for all five therapists.
Create new patient accounts, ensuring proper filing of all patient paperwork. Updating patient paperwork; remaining HIPAA and Medicare
Clinic bill pay; entering bills and charges through Quick Books to ensure clinic stays balanced and organized
Prioritizing tasks to ensure highest level of efficiency; see all tasks to completion
Delegate necessary tasks to keep accounts authorized to avoid nonpayment.
Obtain necessary authorizations from insurance and work comp companies to allow for treatment.
Retain great working relationships with all members of clinic staff; keeping all lines of June 2012-August 2020
October 2010-June 2012
Jun 2010-2012
communication open to ensure a positive work environment, teamwork SALES ASSOCIATE/KEY HOLDER
Salon Centric
Assist all levels of management by executing tasks to ensure smooth operations of daily functions of store
Providing excellent customer service to all professionals that come into the store.
Product knowledge to share with professionals and sell based on that product knowledge
Assist professionals in person and over the phone with sales orders
Work individually and as a team to make personal and team sales goals STORE MANAGER
Charlotte Russe
Responsible for recruiting/ interviewing/hiring staff
Watching payroll to stay in line with payroll budgets, ability to add/cut hours to stay in line with budget
Coaching in the moment to empower staff, providing performance evaluations/exit interviews
Inventory management to reduce loss in theft and loss to company
Delegating tasks and responsibilities to management team
High paced retail environment focused on fast fashion and excellent customer service
Proven leadership skills to be promoted from Assistant Manager to Store Manager EDUCATION
WESTERN IOWA TECH
Associate Degree HR
Worked towards Human Resource degree. Incomplete.
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