Customer Service Machine Operator

Stone Shoup

+1-319-***-**** ***********@*****.*** Burlington, IA 52601

WORK EXPERIENCE

Machine Operator, Dave Bessine- Burlington, IA

October 2024 - December 2024

• Streamlined production processes to enhance efficiency and reduce waste.

• Executed precision cutting techniques to ensure high-quality product output.

• Performed regular tool maintenance to optimize operational performance and longevity. Front Team Memeber, Culver's- Ottumwa, IA

May 2024 - June 2024

• Managed cash handling procedures to ensure accurate transactions and maintain financial integrity.

• Processed customer orders efficiently to enhance satisfaction and streamline operational workflow.

• Collaborated with team members to achieve project goals and foster a positive work environment.

• Delivered exceptional customer service by addressing inquiries and resolving issues promptly.

• Resolved complex problems by analyzing root causes and implementing effective solutions. Hostess, Mikes Pizza and Steakhouse- Ottumwa, IA

September 2023 - February 2024

• Demonstrated extensive menu knowledge to guide customers in making informed dining choices.

• Managed table assignments and flow to optimize seating and enhance guest experience.

• Delivered exceptional customer service by addressing inquiries and resolving issues promptly.

• Cultivated strong guest relations by fostering a welcoming atmosphere and personalized interactions.

• Handled reservations efficiently to ensure seamless guest experiences during peak dining hours.

• Coordinated events to align with client expectations and delivered memorable dining experiences. Core Maker, Bender Foundry Services- Sigourney, IA May 2023 - August 2023

• Operated machinery efficiently to produce high-quality products while adhering to strict timelines.

• Ensured strict adherence to safety compliance regulations, resulting in a secure workplace environment.

• Applied core assembly techniques to assemble components accurately and enhance overall production efficiency.

• Collaborated effectively with team members to achieve project goals and foster a productive work environment.

• Handled materials with care and precision to minimize waste and ensure optimal inventory levels.

• Implemented quality control procedures to monitor production processes and maintain high standards of quality. Kitchen Aide, Southeastern Community College- Keokuk, IA August 2021 - April 2022

• Provided meal assistance to individuals, ensuring they received appropriate nutrition and support during dining.

• Prepared meals in accordance with dietary guidelines and individual preferences to promote health and wellbeing.

• Utilized various cooking techniques to enhance the quality and presentation of meals served.

• Implemented sanitation practices to maintain a clean and safe kitchen environment in compliance with health standards.

• Collaborated effectively with team members to streamline meal service and improve overall patient satisfaction. Security Guard, Securitas- Keokuk, IA

May 2019 - June 2020

• Patrolled designated areas to ensure safety and deter potential incidents.

• Monitored premises for unusual activity and maintained a secure environment.

• Reported incidents promptly to relevant authorities to facilitate swift resolution.

• Enforced regulations consistently to uphold safety standards and compliance.

• Responded to emergencies quickly and effectively to minimize risk and ensure safety.

• Assisted visitors with inquiries and provided direction to enhance their experience. Team Lead, Burger King-Yukon, OK

October 2016 - December 2019

• Facilitated team training sessions to enhance staff skills and foster a collaborative work environment.

• Oversaw staff management by implementing effective strategies for performance evaluation and development.

• Delivered exceptional customer service by addressing inquiries and resolving issues promptly and professionally.

• Formulated innovative sales strategies to maximize revenue and improve market penetration.

• Coordinated shift scheduling to optimize workforce efficiency and ensure adequate coverage at all times.

• Managed inventory control processes to maintain stock levels and minimize waste effectively. Sandwich Artist, Subway- Elgin, OK

April 2019 - June 2019

• Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.

• Prepared ingredients with precision to ensure the highest quality for food preparation.

• Assembled sandwiches according to established recipes, ensuring consistency and taste.

• Maintained cleanliness in the workspace to uphold health and safety standards.

• Handled the cash register accurately, processing transactions and managing cash flow.

• Followed recipes meticulously to create delicious and visually appealing dishes. Crew Member, Taco Bell-Yukon, OK

November 2015 - October 2016

• Delivered exceptional customer service by addressing inquiries and resolving issues promptly.

• Prepared and presented food items in accordance with quality and safety standards.

• Maintained cleanliness standards by ensuring a tidy and hygienic work environment.

• Collaborated effectively with team members to achieve organizational goals and enhance service delivery.

• Ensured order accuracy by meticulously checking requests and confirming with customers before fulfillment.

• Handled cash transactions efficiently while ensuring accuracy and adherence to financial protocols. Crew Member, McDonald's- Oklahoma City, OK

June 2015 - November 2015

• Facilitated effective team collaboration by fostering open communication and mutual support among colleagues.

• Delivered exceptional customer service by addressing inquiries and resolving issues promptly and professionally.

• Operated the cash register efficiently, ensuring accurate transactions and maintaining a balanced drawer.

• Maintained high cleanliness standards throughout the workspace, promoting a safe and hygienic environment for both staff and customers.

Rotisserie Cook, Sam's Club- New Hampshire

October 2014 - April 2015

• Ensured compliance with safety standards to maintain a secure and hazard-free environment.

• Delivered exceptional customer service by effectively addressing inquiries and resolving issues.

• Executed food preparation processes while adhering to health and safety regulations. Crew Member, McDonald's-Cedar Rapids, IA

January 2014 - August 2014

• Implemented rigorous sanitation practices to ensure a clean and safe environment for food preparation.

• Fostered effective team collaboration, enhancing communication and coordination among staff members.

• Executed precise food preparation techniques to maintain high standards of quality and presentation.

• Managed stocking inventory efficiently, ensuring the availability of necessary supplies and minimizing waste. EDUCATION

Metro High School- Cedar Rapids, IA

2013-2014

High school diploma

SKILLS

Admin Assistant, Burger, Cash Handling, Cashier, Cleaning Experience, Communication Skills, Cooking, Customer Service, English Speaking, Food Handler, Food Preparation, Food Safety Experience, Guest Service, Hosting Services, Machine Operation, Managing Crews, Molding Machines, MS Office, Office Management, Phone Skills, Receptionist, Restaurant Experience, Restaurant Management, Scheduling, Waiting Tables

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