Patient Care Long-Term

LISA MILLER

D I R E C TO R O F N U R S I N G

Professional Summary

Dynamic nursing leader with a proven track record at Misericordia Nursing and Rehab Center, excelling in clinical leadership and issue resolution. Skilled in developing quality improvement initiatives and training staff, I foster a culture of excellence and compliance, enhancing patient outcomes and operational efficiency in long-term care settings.

Skills

•Issue Resolution • HIPAA Regulations

•Documentation and Reporting • Quality Assessment Performance Improvement

•Dementia Practitioner • Clinical leadership

•Long-term care • Nurse education and training

Experience

DIRECTOR OF NURSING Jan 2024 - Feb 2025

MISERICORDIA NURSING AND REHAB CENTER — York, PA

•Supervised daily operations of nursing staff including scheduling, assigning tasks and evaluating performance.

•Ensured compliance with regulatory standards from governing agencies such as CMS.

•Conducted regular meetings with nursing staff to discuss operational issues, safety protocols, new technologies and professional development opportunities.

•Used independent judgment and followed regulatory guidelines to deliver quality patient care.

•Maintained a safe working environment through enforcement of infection control protocols.

•Oversaw the development of policies and procedures related to clinical practice standards.

•Led nursing team to improve and sustain superior performance of facility.

•Facilitated communication between multidisciplinary teams to coordinate patient care activities.

•Investigated complaints regarding nursing staff or patient care practices.

•Performed and documented routine audits of medication administration records and electronic medical records.

•Trained nurses on proper documentation techniques according to organizational policies.

ADON Sep 2022 - Dec 2023

PLEASANT ACRES NURSING AND REHABILITATION CENTER — York, PA

•Managed recruitment process for new nursing staff, including interviewing and orientation

•Provided guidance, mentorship, and support to newly hired nurses

•Assisted in the development of clinical competency programs for staff

•Monitored patient progress and adjusted care plans as needed

•Participated in interdisciplinary team meetings to discuss patient care issues

•Assessed patient care needs and developed individualized care plans

•Ensured compliance with state and federal regulations related to nursing practice

•Developed educational materials for nursing staff on various topics related to quality improvement initiatives

•Coordinated with physicians, pharmacists, dietitians, social workers., to ensure comprehensive patient care

•Evaluated outcomes of nursing interventions and provided feedback on best practices

•Investigated complaints from patients or families regarding quality of care issues

•Conducted quality assurance audits to evaluate adherence to standards of care

•Implemented and directed clinical services and operations to deliver competent, quality care

•Implemented changes needed to correct deficiencies found during government inspections

•Reviewed daily documentation of dispensing of controlled substances, immediately noting discrepancies from

shift to shift

•Developed strategies for improving patient outcomes, increasing efficiency, and reducing costs.

Education

BACHELOR OF SCIENCE IN NURSING

Jun 1995 YORK COLLEGE OF PENNSYLVANIA — PA

HIGH SCHOOL DIPLOMA

May 1980 WEST YORK AREA HIGH SCHOOL — PA

Certifications

• QAPI

Activities

Avid reader, travel

References

References available upon request

Contact this candidate