Call Center Support Specialist

Experience

Converges Call Center Clarksville, TN

Customer Care Representative 05/2022 - 01/2024

1. Assisted in implementing a new product launch, resulting in sales with T-Mobile 2. I assisted with inbound and out bound calls

3. Billing and network changes on accounts payable to T-Mobile 4. Collection calls

Make-A-Wish Foundation of America Clarksville, TN Care Support Specialist 11/2015 - 04/2020

1. Assessment into the program I had to determine eligibility 2. After care (to aid in any additional resources)we had to provide information about those resources schedule appointments and follow up information OK

3. Survey taker to gathering information on the over all experience of the participant Skills

English, Leadership Experience

Education

Ivy tech Sellersburg, IN

Earlier childhood education 04/2026

Currently completing courses in computer software

Volunteered on a monthly basis to prepare meals at the local community food bank Idea Miller

502-***-**** ***********@*****.*** Louisville, Ky