Human Services Clerk Ii

Lore Alvarez

*** * *** *

Belton, Texas ***** Cell 254-***-****

Career Objective

To pursue a career in management utilizing skills in the Human Services Profession field. Education

Temple High School Graduated June, 1991

Temple, Texas 76501

Temple College January 1992-December1994

Temple, Texas 76501 January 2007- May 2008

(Associates Degree)

Ashford University May 2008- January 2010

Clinton, Iowa (Bachelors in Science)

University of Phoenix February 2010-October 2013

Phoenix, Arizona (Bachelors in Science in

Human Services Profession)

Experience

Health and Human Services Commission October 1992- June 1994 Belton, Texas 76513 Admin. Clerk II

-Prepares and proofreads correspondence, forms, or other documents using a personal computer or typewriter. Opens, dates, sorts, or distributes mail. Enters data into an automated system, maintains record files, or logs including filing, retrieving, or purging. Schedules appointments in person or by telephone. Interviews clients to gather information regarding need and explain the application process and requirements for receiving benefits.

Health and Human Services Commission June 1994-April 2002 Temple, Texas 76501 April 2002-February 2006

Georgetown, Texas 78626 TX Works Advisor III

-Accurately determines eligibility for TANF, Food Stamps, and/or Medicaid Programs. Work involves interviewing clients, documenting information gathered determining benefits, verifying case data, and explaining program benefits and requirements. Reviews eligibility of clients for on-going services. Promotes self-sufficiency to potential clients through coaching, counseling, and assessment of client needs. Prepares and proofreads correspondence, forms, or other documents using a personal computer or typewriter. Opens, dates, sorts, or distributes mail. Enters data into an automated system, maintains record files, or logs including filing, retrieving, or purging. Schedules appointments in person or by telephone. Interviews clients to gather information regarding need and explain the application process and requirements for receiving benefits.

Texas Department of Family and Protective Services February 2006-May 2006 Round Rock, Texas 78664 Administrative Clerk II

-Types correspondence, forms, travel vouchers, meeting notes, performance evaluations, and other documents to support work of the unit. Provides administrative assistance to staff in matters of office processes and operations including solving office software and equipment problems, arranging meetings, and taking notes. Prepares various forms, including time and leave, and arrangements and reimbursement for travel; assists with training activities as needed to back-up other unit Secretary. Maintains a Master Tracking Chart system for progress updates, and develops and maintains various forms, case files and reports. Operates copy and fax machines to duplicate and transmit material. Performs other duties as assigned and required to maintain unit operations. Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts. Attends work regularly in accordance with agency leave policy.

Texas Department of Family and Protective Services June 2006-November 2011 Belton, Texas 76513 Caseworker Assistant III

-Types correspondence, forms, travel vouchers, meeting notes, performance evaluations, and other documents to support work of the unit. Provides administrative assistance to staff in matters of office processes and operations including solving office software and equipment problems, arranging meetings, and taking notes. Prepares various forms, including time and leave, and arrangements and reimbursement for travel; assists with training activities as needed to back-up other unit Secretary. Maintains a Master Tracking Chart system for progress updates, and develops and maintains various forms, case files and reports. Operates copy and fax machines to duplicate and transmit material. Performs other duties as assigned and required to maintain unit operations. Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts. Attends work regularly in accordance with agency leave policy. Transport children and/or adults to and from visits. Do background checks. Locate families thru Public Data and SAVERR/TIERS searches. Process Foster Eligibility packets via mail and IMPACT for removals. Texas Department of Family and Protective Services November 2011- November 2019 Belton, Texas 76513 Foster Care Eligibility Sp. II

-Determines eligibility on initial applications, and re-determines eligibility and/or re-certifications on subsequent applications and reviews on eligibility determinations for TANF, Medical Assistance Only (MAO) and State Paid Foster Care, using application forms and collateral contacts. Determine initial and continuing adoption eligibility determinations for ADO, PCA, and HCB cases. Interpret program policies and provides guidance to other staff regarding eligibility concerns. Performs data entry into the agency's IMPACT system. May handle phone calls from foster parents, institutional bookkeepers, and other CPS staff regarding billing discrepancies. Researches, documents, and updates court ordered child support information for children in the Title IV-E program or state paid foster care. Prepares and maintains eligibility files. Process Texas birth certificates for adoptions for Region 7. Process out of state birth certificate request and maintain credit card reports for Region 7. Prepares training material for instructing service delivery workers or other agency staff in eligibility requirements on proper procedures and documentation. Performs other duties as assigned and required to maintain unit operations. Assist staff with placement fixes for Region 07. Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts. Resolves foster care eligibility issues and adoption subsidy issues with staff, families, and contractors. Determines the correct application of policies and procedures in more complex case management situations. Knowledge of foster care eligibility program and adoption subsidy program. Ability to plan, assign, and supervise staff. Ability to analyze casework and assess the skills of others. Ability to compile reports from complex data. Ability to manage multiple tasks. Skill in organizing and setting priorities. Interact routinely with: Texas Department of Family and Protective Services (DFPS) staff, Health and Human Services (HHSC) staff, foster parents, Medicaid providers, and post adoption families. Health and Human Services Commission November 2019-April 2022 Austin, Texas 78726 RCCL Inspector III

-Monitors general residential operations and child-placing agencies, documents compliance or noncompliance with standards, and notifies providers of required corrective or adverse actions being taken. Monitoring includes the timely completion of monitoring inspections; follow-up inspections; waivers and variances requests; fees payments; background checks; controlling persons identification; and permit renewals. Ensures their time at the operation is appropriate to the facility type, capacity, and inspection type conducted; evaluates all standards in a two-year period; conducts inspections at the appropriate times of day; identifies and cites deficiencies correctly and addresses risk; takes photos as required and documents those correctly; ensures the documentation is clear and concise; ensures corrections to deficiencies are appropriate to address risk; and provides useful, purposeful technical assistance to assist operations in improving compliance. Investigates complaints, incidents, and reports of minimum standards violations in general residential operations and child-placing agencies, and agency homes. Investigations are completed timely according to law, rule, and policy. This position must complete investigation initiations and investigation actions timely and accurately within required time frames; and send investigation notifications timely. Documentation reflects that investigations are thorough, address risk to children, and are compliant with laws, rules, and minimum standards. In addition, documentation of findings is sufficient to support the investigation decisions. Evaluates new applications for general residential operations and child-placing agencies to issue licenses. Licensing applications and issuances are processed according to Child Care Regulation law, rules, and policy time frames. Decisions to accept application and issue permits are made in accordance with law, rules, and policy. Documentation reflects the acceptance and issuance decisions. Identifies risk and recommending appropriate enforcement actions be taken in accordance with law, rule, and policy, to ensure the health, safety, and well-being of children in residential child-care facilities. This position is responsible for processing provider plans of action timely and addressing identified risk; conducting enforcement action inspections timely and evaluating whether the residential child-care facility is complying with the tasks or conditions associated with the action; and ensuring that residential child-care facilities are not caring for children after an adverse action has been taken and the facility poses risk to children. Provides training and technical assistance to residential child-care providers on issues related to minimum standards. Attends or presents at provider meetings. Conducts provider trainings that are useful, purposeful, and outcome-oriented, including inquiry sessions for new providers, and minimum standard trainings. Networks and collaborates with providers, stakeholders, and the general public. Responds to emergency complaints of high-risk situations in residential child-care facilities. Performs other duties as assigned and required to maintain unit operations.

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