Customer Service Technical Support

Jacqueline Louise Johnson

Cell: 832-***-**** Email: ***********@*****.***

LinkedIn: https://www.linkedin.com/in/jacqueline-johnson-06586122b

Professional Summary

Accomplished Customer Service Manager with 10+ years experience managing CRMs and technical support of PCs utilizing the internet. Manager embraces challenge, proven ability and adaptation to change with ease, and is a team player with a strong track record of developing and delivering excellent results.

Professional Skills

• Professional and Persuasive third-level CATI Customer Service Skills

• Marketing and Top Sales Expert, among Top Salesmen

• Speedy multi-tasker with high proficiency in Software navigation skills and online access

• +10 years in creating, using, and analyzing spreadsheets with expert proficiency in Excel, PowerPoint, MS-Word and also experience in IES, CSA, Salesforce, SharePoint, Microsite, with easy adaptability

• Financial Analyst

• Savvy PC Technical Support person for hardware and software

• Strong analytical skills, professional composition of written and oral communication via email and chat, utilizing time management.

Professional Related Experience

Interviewer, MR Recon, Contractor, 2024

• Conduct personal computer Live Surveys that reflect political, healthcare, and small business viewpoints, and the needs of residential and professional incumbents through incoming and outgoing calls

• Proper utilization and extension of Health privacy laws (HIPPA) to contacts

• Increased revenue using Professional Voice*

Customer Service Professional/Supervisor, Working Solutions, Remote Contractors. Intuit Tax Software Project Customer Service Department, 2023

• Led team as accommodating supervisor on tax information proficiency and technical support for a beginner team taking incoming and outgoing calls

• Heavy Multi-tasking, and composed effective communication emails specifically on the upload/download of Intuit software versions, with their functionality, processes, requirements, and navigation for customers, including installation of add-on tax software products

Customer Success Specialist (Remote), Percepta-TTEC, Passenger Vehicles Department, 2022

• Managed customers and vehicle dealers by supplying cost effective repair information, and equally yield a great customer experience

• Followed-up with customers using soft skills to epitomize customer satisfaction

Customer Care Associate, Sutherland Global Services, Financial Operations Customer Division, 2020-2021

• Managed Toyota Financial Services customer accounts by performing payments, calculations, collections, and using SharePoint CRM and various other related software

• Provided DMV vehicle title processing information

• Extended online access navigation, and supported military benefit instructions to qualifiers

• Increased revenue

Education

Bachelor of Science in Personnel Management (Human Resources)

University of Houston, Houston, TX 77004

Minor in Industrial Psychology, Post Graduate Certification in Guidance and Counseling (2014)

Corporate Education courses: Formal Professional Certification by major manufacturers* of PCs, which is IBM (Dell) and Compaq (HP) computers; including Software manufacturers, Ashton-Tate, of Lotus123 spreadsheets (MS Word, Excel, and others), and proficiency training by Internet Creator, AT&T/ATT (2014)

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