Customer Service Data Science

SUMMARY

VOLUNTEER EXPERIENCE

707-***-**** - **************@*****.***

www.linkedin.com/in/melanny-plaza-gutierrez

EDUCATION

Jan 2025-Present

April 2021

Bachelor’s Degree in Business Administration

Universidad EAN, Colombia

Bootcamp in Data Science

WORK EXPERIENCE

Freelance, CA

Design and implement customized Spanish language programs, tailoring methods to meet individual student needs. Support students in improving their language skills, fostering fluency and a deeper understanding of Spanish culture. Provide ongoing support to refine pronunciation and grammatical comprehension. Nov 2021 - Jan 2025

Customer Service

Mariscos El Guero, CA Feb 2023 - Nov 2024

Process transactions efficiently in a fast-paced environment, ensuring accuracy and fluidity in each operation. Manage customer inquiries and resolved issues, fostering satisfaction and loyalty. Coordinate orders and optimize service during peak hours, ensuring timely and accurate delivery. Strictly follow food safety standards, promoting a clean and safe environment. Spanish Tutor

Melanny Plaza

Cultural Exchange

Cultural Care, US

Strengthen interpersonal and intercultural communication skills. Strategically plan and manage learning-focused, imaginative, and play-oriented activities for children. Coordinate resources, timelines, and team members to ensure seamless execution of activities that enhance developmental outcomes.

Enhance strategic planning, decision-making, and time management skills. Sept 2018 - Sept 2021

SKILLS & DISTINCTIONS

Spanish (Native), English (Professional)

Microsoft Office Suite, Timeline Management, Cross-functional Team Collaboration, Effective Communication Skills, Data-driven Decision Making.

ESL Intermediate Level Certificate - Santa Rosa Junior College Tools: Microsoft 365,

Dynamic bilingual professional, with strong foundation in business administration and customer service. Currently pursuing a bootcamp in Data Science at TripleTen. I bring over 3 years of experience in in data management, document processing, organizational system design with a strong focus on efficiency and reliability. I’ve collaborate with diverse teams drive organizational goals, resolve customer inquiries and ensute smooth operations in fast-paced environments and I’m eager to apply my strong analytical skills, high attention to detail, effective time management abilities and a proactive problem-solving approach. TripleTen, US

Seko - BRS Staffing, CA

Manage data entry and verify the accuracy of timekeeping and per diem records, ensuring compliance with internal policies.

Collaborate with field teams to verify daily logs of work hours, room numbers, and travel miles, ensuring accurate and complete reporting.

Overseeing order processing and inventory control to maintain resource availability and consistently meet delivery deadlines.

Establish and maintain organized filing systems, facilitating quick access to information and optimizing administrative processes.

Aug 2021 - Jan 2022

Processing Clerk

Saddle Creek - BRS Staffing, CA

Process physical documents into high-quality digital formats, enhancing accessibility and organization of information. Verify the integrity of entered data to ensure accuracy and consistency standards throughout all processes. Develop a highly efficient filing system to facilitate fast and reliable access to important documents. Feb 2020 - Aug 2021

Scanning Clerk

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