Customer Service Representative
Resume:
Brandy Walls
Orlando, FL *****
***************@*****.***
Professional Summary
Many years of sales, customer service, collections, management, dispatch and recruitment. Authorized to work in the US for any employer
Work Experience
Retail Merchandiser/Customer Service Representative Bargain Blvd-Orlando, FL
January 2024 to Present
• Order pallets for resale to clients.
• Organize, pack and ship orders.
• Provide customer support for payment, deliveries and questions pertaining orders.
• Pick up and drop off orders to post office for deliveries. Dispatch Manager/Customer Service Representative
Josko-Orlando, FL
January 2023 to December 2023
• Dispatched plumbing, electrical and air conditioning techs to jobs daily.
• Handled ordering parts for specific jobs daily.
• Took payment for specific jobs that were done daily and did follow ups on payments needed to be collected.
• Managed two other dispatchers for daily tasks and jobs to handle daily.
• Updated clients jobs, payments and information using Quickbooks, Fieldware and Service Titan. Dispatcher Manager/Customer Service Representative Total Environmental-Orlando, FL
January 2021 to December 2022
• Dispatch electrical, plumbing, septic and grease trap trucks to destinations, help techs with equipment needed and invoicing.
• Payment processing after job was finished and invoicing was turned in by either receiving payments daily by mail or calling customers to collect on payments for rendered services.
• Filing invoices from customers for commercial and residential jobs that were completed.
• Scheduled inspectors to go to job sites after the bigger jobs were completed and called to get completed status if they passed inspection or not.
Chauffeur/Driver
Uber Drivers-Orlando, FL
July 2018 to 2022
• Picked up passengers, food and packages then delivered them to needed destinations.
• Verify items per order to make sure everything is included and correct for deliveries.
• Call customers if no entry is available to get into gates or commercial locations. Account Manager/Customer Service Representative
Conduent-Ocoee, FL
February 2018 to January 2020
• Training, mentoring and helping new employees on how to answer customer questions, handling respond times for calls, new account set up and how to process payments.
• Quality control to make sure employees were answering all calls, breaks and lunches were taken accordingly.
• Took care of web chats, emails inbound and outbound and escalations on an as needed basis.
• Worked special projects for toll, license and vehicle review to make sure they matched the accounts for payment processing.
Office Manager/Customer Service Representative
Turn It Upside Down Lawn & Landscape-Orlando, FL
May 2009 to January 2018
• Contract pricing negotiation with banks per foreclosures or evictions as needed for lawn service and landscaping needs and time needed for job completion.
• Inventory control to make sure trucks were stocked with items (bags, 2 cycle, weed eater string and cleaning supplies for inside the homes (vacuum, dusters, fire alarms, air fresheners, bleach) making sure equipment and trucks were serviced for next day services.
• Handled payroll for employees on a daily and weekly schedule.
• Dispatched the trucks to each property and provided work slips and addresses for daily jobs, called customer to inform them they were on the way if it was residential or informing the banks when we were done with the foreclosures so they can close out the job and send us payments. Education
Business Management in Arts (AA)
Seminole State College - Altamonte Springs, FL
January 2013 to December 2021
Skills
• Supervising experience
• Accounts Payable
• Business Development
• Upselling
• Accounts Receivable
• Inside Sales
• Windows (5 years)
• Microsoft Outlook
• Recruiting
• Order Entry
• Account Management
• CRM Software
• Office Management
• Live Chat
• QuickBooks
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