Customer Service Business Development

RAMON ADAMS

***-***-*** ***********@*****.*** Greensboro, NC 27406

Professional offering several years achieving success in industry. Highly qualified and skilled leader. Priority on driving business growth and motivating teammates to consistently exceed goals.

SUMMARY

• Market Analysis

• B2B Sales

• Business Development

• Cold Calling

• CRM Software

• Branding

• Sales

• Account management

• Salesforce

• Customer relationship management

• Leadership

• Management

• Customer service

• Innovation management

• Business reporting

• Compliance monitoring

• Customer relations

• System installations

SKILLS

06/2023 - Current

10/2020 - 10/2022

Sr. Specialist Sales Event Manager

AT&T Greensboro, NC

• Managed the execution of all aspects of AT&T sales events, ensuring they met or exceeded sales goals

• Developed and implemented sales event plans, including budgeting, staffing, marketing, and logistics

• Collaborated with cross-functional teams (marketing, sales, operations) to ensure a seamless event experience

• Secured high-profile venues and negotiated contracts with vendors to obtain the best rates

• Oversaw event logistics, including travel, accommodations, and audio/visual equipment

• Tracked and analyzed event metrics to measure success and identify areas for improvement

• Motivated and led a team of sales representatives to achieve individual and team sales goals during events

• Delivered dynamic presentations and demos to educate and engage potential customers

• Followed up with leads generated at events to convert them into paying customers Manager

Consumer Benefits (IRU) Greensboro, NC

• Designed and implemented consumer benefits programs to enhance customer loyalty

• Analyzed customer feedback and adjusted programs to meet changing needs

• Collaborated with cross-functional teams to drive program success

• Analyzed customer feedback data to develop action plans for improving services offered.

• Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.

EXPERIENCE

02/2017 - 11/2020

09/2013 - 02/2017

06/2012 - 09/2013

06/2010 - 06/2012

Store Manager 2

AT&T High Point, NC

• Oversaw the day-to-day operations of a high-traffic AT&T retail store

• Led a team of sales associates, providing coaching and support

• Managed inventory, budgets, and ensured store compliance Authorized Retail Account Executive

AT&T Greensboro, NC

• Collaborated with authorized retail partners to drive sales and revenue

• Conducted market analysis to identify growth opportunities

• Implemented marketing initiatives to boost brand visibility National Retail Account Executive

AT&T Charlottesville, VA

• Managed and cultivated relationships with national retail partners such as Walmart, Target and BestBuy

• Developed and executed strategies to increase AT&T's presence in partner stores

• Negotiated and closed agreements to expand distribution channels Retail Sales Consultant

AT&T

• Provided exceptional customer service, promoting AT&T products and services

• Achieved and exceeded sales targets, consistently meeting and exceeding customer needs

A.S: Computer Networking 01/2010

Briarcliff College, Bethpage, NY

EDUCATION AND

TRAINING

CERTIFICATIONS Driver's License

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