Customer Service Office Manager

Nancy Pirela

***-** ***** ******* ****** Jamaica N. Y. 11436

929-***-****

Tully Construction Group 2006 - Present

• Responsibilities include answering switchboard phone calls and customer service. Sorting all incoming packages and mail making sure the right person and jobsite receive their packages.

• Direct and announcing all incoming visitors and make sure the office is running smoothly and efficiently.

• I place all the orders for office supplies and jobsite supplies, and I make sure supplies are always in stock.

• I pack the entire filing system at the end of the year and make sure to keep a record of each file. I make the arrangement for the files to go to storage and I also make new folders for the upcoming year.

• I open and close the office every day.

• I assist the office manager with all big projects.

• I file all vendor tickets and I keep a record of Foremen Reports for each jobsite. Fashion Institute of Technologies 2008-2013

• My duties included going to class with my deaf student clients and taking down notes from the Professor verbatim on a stenographer machine and editing the notes and emailing each student every day their notes.

Queens Borough Public Library 2000-2005

• I was responsible for checking out books, Cd’s, Movies and returning. I prepared new materials for circulation.

Building Services 32 B-J Pension Fund

• My duties included verification of pensioners work history processing their applications. Entering data into the system to generate pension checks. Processing pension files every month to generate all pension checks and distributing pension checks to retirees. Filing answering phones and helping member with information for retirement and giving them advice and options. Education

Business Informatics Court Reporting College: 2005-2007

• Received an Associate Degree in Court Reporting. Kingsborough Community College: 2019-2020

• Received Certificate as a Certified Medical Billing and Coding Student.

• Completed courses in Medical Terminology and Insurance Procedure and Coding {CPT and /CD-10-CM, Computerized Billing and Clinical Practice.

• Received Certification from {NHA} National Health Career Association.

• I am currently studying for my CPC Certification.

• I’m fluent in Spanish.

• I type 45 wpm.