Customer Service Administrative Assistant
Resume:
CB
CHRISTINA BUPP
Professional Summary
Dedicated, compassionate, professional worker with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service social work and accounting best practices and related options. Work History
Focus On Renewal Mckees Rocks Family Center - Family Engagement Specialist 10/2013 - Current
Atrium/Douglas Laboratories - Accounting Clerk
01/2012 - 09/2013
Caff Company - Administrative Assistant
07/2006 - 01/2012
● Worked closely with Program Director in Recruiting & Hiring Process Promoted open communication channels between parents and school staff by addressing concerns promptly and professionally.
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Improved student success rates by providing tailored support to families based on individual needs.
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● Enhanced family engagement by designing and implementing targeted outreach initiatives.
● Build relationships with families and community partners/stakeholders.
● Plan/coordinate engagement activities and programs.
● Plan/coordinate special events and celebrations with families.
● Participate in the development of and facilitate a parent group.
● Create opportunities for parents and families to learn and enhance relationship skills.
● Promote the importance of early education and the desire for life-long learning. Recruit, and support and encourage parents to become leaders and advocates for their children.
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Develop and maintain partnerships/relationships with public, private and community organizations to promote support of families, community engagement.
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● Refer families and children to outside agencies and advocate on their behalf.
● Maintain the family support center site, email, social media, & newsletters.
● Data Entry, maintain files and complete paperwork/reporting as required. Answered inbound phone calls and made outbound calls regarding customer questions/inquiries.
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Streamlined accounts payable processes by implementing efficient invoice management and payment tracking systems.
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Developed custom financial reports to support departmental needs and enhance data-driven decision-making capabilities.
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Assisted in annual budget preparation, ensuring accurate data entry and analysis for informed decisionmaking.
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Collaborated effectively with cross-functional teams on projects involving financial data analysis and budgetary considerations.
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Improved cash flow management with diligent monitoring of incoming payments and timely collections followups.
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Assisted in payroll processing tasks such as timesheet validation, overtime calculation, benefits administration, and tax deductions.
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Demonstrated adaptability by learning new software tools and accounting practices, ensuring continued professional development and growth.
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Ensured regulatory compliance by staying updated on tax laws and filing deadlines, avoiding penalties or fines due to missed obligations.
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Strengthened internal controls with regular reviews of financial policies, procedures, and adherence to company guidelines.
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Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
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Achieved prompt expense reimbursements for staff members by accurately verifying receipts against policy requirements before submission.
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Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
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Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
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Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
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Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
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Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
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Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
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Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
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Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
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Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
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Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
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Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
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*****@*********.***
Carnegie, PA 15106
Skills
● Oral & Written Communication
● Excellent Customer Service
● Adaptable/Flexible
● Data Entry/Data Management
● Time Management
● Attention to Detail
● Typing Proficiency 70 WPM
● Office Operations
● Edit/Create/Update Documents
● PC/MS Office
● Program Manager
● Data Inputting
● Customer Communication
● Invoice Processing
● Bookkeeping
● Financial Recordkeeping
● Discrepancy Resolution
● Event Coordination
● Coordinates & Facilitates Job Training
● Active Listening Skills
● Microsoft Office Expertise
● Technical Support Expertise
● Up selling Products & Services
● Call Center Operations
● Work Task Prioritization
● Multi-tasking Abilities
● Inbound & Outbound Calls
● Issue & Complaint Resolution
● Early Childhood Experience
● Accounting & Payroll
● Accounts Receivable & Accounts Payable
● Human Resource
● Hiring & Recruiting
Education
05/2020
Community College of Allegheny County
Associates Degree in Business Management with
Human Resource Focus and General Business Focus
05/2020
Diploma in SUPERVISION AND LEADERSHIP
CERTIFICATE
Trainings Certificates
● CPR, AED, & First Aid Certified 2022
● State & FBI Clearances 2022
● Act 33 and 34 clearances 2022
● Mandated Reporter Certified 2022
● Mental Health First Aid Certified 2022
● Trauma-Informed Care Certified 2019
Standards of Quality for Family Strengthening &
Support Certified 2018
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Professional Development Welcoming Families
Certified 2019
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● Nurturing Parenting Certified 2020
● Completed 3 hrs. of PA Notary Training 2023
● RAMP Certified 2023
R&R Express - Billing Clerk
10/2002 - 06/2006
National Real Estate Information Services - Accounts Receivable/Accounts Payable Clerk 10/2001 - 10/2002
Streamlined billing processes for increased efficiency and reduced errors through meticulous organization.
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Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
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Adapted quickly to changes in company policies or procedures, maintaining consistent performance levels during periods of transition.
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Collaborated with cross-functional teams to ensure accurate invoicing and to resolve any discrepancies, promoting a positive work environment.
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Reviewed contracts to ensure accurate billing terms were applied, providing a strong foundation for the invoicing process.
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● Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies. Demonstrated excellent time management skills by prioritizing tasks and meeting deadlines in a fast-paced, high-volume work environment.
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Expedited payment collection by consistently following up on overdue accounts and sending payment reminders.
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Maintained up-to-date customer records with accurate contact information, ensuring timely invoice delivery.
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Developed strong relationships with clients by providing exceptional customer service during phone calls or email communications regarding billing matters.
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Reduced late payments through consistent communication with clients and proactive problem-solving efforts.
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Enhanced client satisfaction by promptly responding to inquiries and resolving billing issues professionally.
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● Managed invoicing and payment processing operations.
● Process incoming checks & credit card payments.
Enhanced cash flow by efficiently managing accounts receivable and ensuring prompt payment from customers.
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Contributed to the overall success of the organization by supporting other departments with financial analysis, forecasting, and budgetary input as needed.
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Assisted management in making informed decisions by generating detailed reports highlighting key financial metrics related to accounts receivable/payable operations.
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Reduced late payments by maintaining strong relationships with clients and implementing effective follow-up procedures.
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Served as a reliable point of contact for external auditors, providing necessary documentation and answering inquiries related to accounts receivable/payable activities.
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Streamlined invoice processing for timely payments, reducing the overall outstanding balance of accounts payable.
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Improved financial accuracy by thoroughly reconciling accounts and identifying discrepancies on a monthly basis.
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Advanced team efficiency through cross-training colleagues on various aspects of the accounts receivable/payable processes as needed during periods of increased workload or staff shortages.
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Upheld high standards of professionalism by adhering to established accounting policies, procedures, and ethical guidelines throughout daily tasks.
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● Tracked customer invoices to facilitate prompt and accurate payments. Reconciled customer accounts and resolved discrepancies to maintain accuracy and resolve issues.
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Answered inbound phone calls and made outbound calls regarding customer questions/inquiries and collection calls.
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● Data entry, maintain files and complete paperwork/reporting as required.
● Handled billing issues, delivery, payment, and order inquiries.
● Assist in the appraisal & title departments.
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