Customer Service Representative
Resume:
Renetta Jones
Customer Service Care
Dallas, TX *5215
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Sandwich Artist
eatZi's - Dallas, TX
March 2022 to September 2022
My responsibilities were to build spell gourmet sandwiches and salads while maintaining a clean, organized work area
Customer Service Representative, Sykes
PNC Bank/National City Bank - Dallas, TX
September 2021 to April 2022
My responsibilities were to assist customers
• Managed customer accounts
• Greeted customers
• Resolved customer issues
• Worked in the inbound call center
Customer Service Representative
Ageis Communication
October 2011 to June 2015
My responsibilities were to influence clients to purchase additional health care coverage. Customer Service Representative
Silverleaf Resorts - Dallas, TX
March 2009 to October 2011
My responsibilities were to influence potential clients to visit a resort during a weekday schedule. I always surpassed my quota.
Education
Bachelor's Degree in Science Of Information Technology Strayer University - Dallas, TX
July 2020 to Present
Skills
• Solution Oriented professional CSR (10+ years)
• Customer Care (10+ years)
• Customer Support (10+ years)
• Customer Service (10+ years)
• Call Center
• Microsoft Office
• Microsoft Word (10+ years)
• Cold Calling
• Sales (8 years)
• Live Chat
• Upselling (5 years)
• Rapid and Adaptive Effective cross-functional communicator (10+ years)
• B2B
• Skilled Callaborator (10+ years)
• Computer networking (4 years)
• Retail sales
• Customer service
• Cash register
• Upselling
• Sales
• Telemarketing
• Live chat
• Leadership
• Banking
• Negotiation
• Typing
• Order entry
• Windows
• Mobile applications
• Clerical experience
• Computer networking
• Cooking
• Cash handling
• Banking
• Restaurant experience
• Hotel experience
• Industrial equipment
• Serving
• Shift management
• Microsoft Access
• Front desk
• Team management
• Hospitality
• Google Suite
• Computer skills
• Organizational skills
• Long term care
Certifications and Licenses
Food Handler Certification
August 2022 to August 2025
Texas Alcoholic Beverage Commission
March 2022 to March 2025
TABC Certified
ServSafe
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