Customer Service Care Associate
Resume:
John B. Lacson Maritime University Molo l Molo, Iloilo City, 5000
**************@*****.***
Kiawah Island, 29455
Customer Service
Creativity
Communication Skill
Multitasking
Bachelor of Science in
Tourism Management
John B. Lacson Maritime University
2018-2022
EDUCATION
EXPERTISE
ABOUT ME
I am ambitious person who has eagerness to learn and to train. I am flexible, goal- oriented professional guest care associate that striving to exceed the expectations in delivering for customers. I am also seeking for a challenging environment where I will able to utilize my educational backgrounds, experiences and ability to work well with people in team which will allow me to grow personally and professionally. WORK EXPERIENCE
English
Filipino
LANGUAGE
KHEM ROSE ARLOS
Dealing with customer/student queries. Take payments, Process the enrollment of students, printing grades, Process and editing in Microsoft. Doing the office work photo copy and prints documents, Taking signatures from faculty, Department heads, and Staff
Student Assistance Associate
JUNE 2018-2021
Dealing with customer queries, Take payments, Welcome and thank you guests. Check- In and Check- out the guest, Handle guest request and complaint. Operate cash register and give receipts. Also I do the night audit. GUEST CARE ASSOCIATE
MAY 2023- Present
RESIDENCE INN I 300 FARM LAKE VW RD. KIAWAH ISLAND I work as a customer representative in telecommunication account under Xfinity. Dealing or manage large amounts of customer queries, Handle guest request and complaints. We also generate sales and upgrades. CUSTOMER SERVICE REPRESENTATIVE
AUGUST-APRIL 2023
TRANSCOM I Business Park Mandurriao, Iloilo City
Problem Solving
Hard working
Handle gust complain in calm
manner
Assisting the guest for there transportation and providing the exact location of the tourist spots. Also giving the rates for transportations. Providing tours and package.
Jordan Guest Assistance
OCT - DEC 2017
jordan Guest Assistance Center l Jordan, Guimaras 5045 TRAINING & CERTIFICATES
Rajah Travel Academy Practicum
3F, 331 Bldg. Sen. Gil Puyat Avenue, Makati, Philippines AUGUST- DECEMBER 2021
ASTORIA HOTEL RESERVATION
J. Escriva drive, Ortigas Business District, Pasig, Philippines DECEMBER 2021
500 HOURS PRACTICUM
100 HOURS PRACTICUM
WEBINARS & SEMINARS
O.J.T - On this journey talk in Tourism
OCTOBER 2021
Vision of Championships: Resilience of the hospitality industry for a better future amidst pandemic.
OCTOBER 2021
Leadership: Reinforcing today’s hospitality and tourism professionals for sustaining excellence in the competitive industry.
OCTOBER 2021
METAMORPHOSIS: Reshaping the Philippines transportation operations in the new normal.
OCTOBER 2021
How to present yourself during virtual job interview. OCTOBER 2021
Competencies for hospitality management and strategies for tourism management students.
OCTOBER 2021
REFERENCES
Phone: +63-917-***-****
TEAM LEADER- TRANSCOM INC. .
JBLFMU- MOLO COLLEGE PROFESSOR
Weezie Kay O. Manucan Charlie Rodriguez
Phone:
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