Customer Service Representative
Resume:
Janet Gaona Flores
Orange Cove, CA *****
************@*****.***
Professional Summary
• adaptable, detail-oriented, organized, outgoing and very positive, work rigorously individually or in team setting!
• Experienced in customer service via. wirelessly or in person, AutoCAD/computer drafting, managing a team of employees, and administrative duties
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Bookseller
Barnes & Noble-Visalia, CA
November 2024 to January 2025
• Delivered exceptional customer service by assisting with inquiries, recommending books, and ensuring a welcoming shopping experience for all customers.
• Promoted the benefits of the B&N membership program, successfully signing up customers to maximize sales and customer satisfaction
• Maintained well-stocked, visually appealing shelves by organizing books alphabetically and restocking efficiently to enhance customer browsing experiences.
• Supported backstock operations by fulfilling online and in store orders, ensuring timely and accurate order processing.
• Proactively engaged customers on the sales floor promoting "Books of the Month" and premium memberships tailored to customer needs and interest.
• Demonstrated strong organizational skills by keeping shelves orderly and assisting with inventory management to optimize store functionality.
• Played a key role in building customer loyalty by creating a positive and informative shopping environment.
Customer Service Representative
T-Mobile-Kingsburg, CA
December 2022 to April 2024
• Assisted customers over the phone with managing their account through systems or over the web
• Sold wireless devices/services to customers while ensuring all customer needs were met
• Maintained account status and orders
• Took payments/processed refunds
• Solved customer problem while making sure the customer felt taken care of and bettered relationship between customer and the company
• Achieved first-call resolution with many customers who had ongoing problems for months/years
• Supervised teams on the floor and managed my peers for a 2-month period; assisted experts with any questions pertaining to customer inquiry, taught experts how to negotiate credits if customer requested; took escalated calls and ensured customer was satisfied with any resolution provided while mending the relationship between customer and company; awarded expert with highest customer retention and most lines sold for the 4th quarter of 2023
• Highly organized with excellent follow-through skills and the ability to manage various complex cases and projects simultaneously
Team Leader
Express-Fresno, CA
January 2022 to August 2022
• Worked as team lead and ensured peers were adhering to the schedule and ensuring each member has a task to complete for their shift
• Greeted customers in a friendly manner and ensured they felt welcomed
• assisted customers hands on with finding appropriate clothing for their needs
• sold credit cards to customers while helping customers find everything they need and ensured all quarterly quotas are met
• made sure customers felt taken care of throughout whole experience while providing products that better fit their lifestyle and needs
Cashier
The Habit Restaurant-Selma, CA
May 2021 to July 2021
• Greeted every customer as they walked in/out
• Ensured the front of the restaurant, the outdoor patio and restrooms are well maintained and clean for all incoming guests
• Took customer orders & answered any questions or concerns they could’ve had; communicated with team if any allergies were present with any orders
• Restock items behind the counter and ensure all front of restaurant tasks were completed before end of shift
Cashier/Food Prep
Alfonso's Meat Market-Selma, CA
February 2021 to May 2021
• Assisted customers with any questions they had about work, placing orders for parties, and took their orders
•Ensured customers needs were taken care of in a hospitable manner
• Would count the money at the end of the day and close the cash register as well as provide a receipt with the days earnings
• Managed co-workers and ensured all protocol was being followed when it came to being sanitary and safe in the kitchen
Office Administrator
Gaona Accounting Services-Fresno, CA
December 2018 to May 2019
• ensured all incoming customers were greeted as they entered the office; was first point of contact for customers, answered inquires regarding their income taxes and ensured they were well informed of any paperwork or documents needed
• assisted an accountant with filing 1040 tax returns, maintained all customer information confidential and organized; would take incoming calls to schedule appointments and ensure all data entry is correct
• ordered office supplies and would prepare travel arrangements if necessary; assisted with budget activities, performed basic bookkeeping; prepared the meeting room for important discussions Education
GED
Selma High School - Selma, CA
August 2018 to June 2021
Skills
• Organizational skills (10+ years)
• Food Service (5 years)
• Microsoft Powerpoint (10+ years)
• Bilingual (10+ years)
• Basic math
• Filing (5 years)
• AutoCAD
• Microsoft Word (10+ years)
• CAD
• English (10+ years)
• Administrative Experience (3 years)
• Office Management
• Negotiation (3 years)
• Front desk (2 years)
• Microsoft Outlook (3 years)
• Drafting
• Phone Etiquette (3 years)
• Time management (10+ years)
• Leadership (2 years)
• Windows
• Epic
• Account management (3 years)
• Retail sales
• Clerical experience (3 years)
• Financial services
• Typing (10+ years)
• Cash Handling (5 years)
• Office experience (3 years)
• Writing skills (10+ years)
• Sales (5 years)
• Management (3 years)
• Data entry (3 years)
• Team Management
• Computer skills (10+ years)
• Spanish (10+ years)
• Cash register
• Cashiering (2 years)
• Presentation Skills
• Quality Assurance
• Microsoft Office (5 years)
Languages
• Spanish - Fluent
Certifications and Licenses
Driver's License
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