Customer Service Representative
Resume:
LAUREL
JONES
Honesty – Integrity – Responsible – Efficacious – Mindful – Efficient
Tyler, TX 75704
********@*****.***
Hoping to utilize 30+ years of customer service, retail and organizational skills, but also eager to expand skill set to assist in reaching company goals.
Authorized to work in the US for any employer
WORK EXPERIENCE
Business Development Center Service Coordinator
Classic Toyota of Tyler - Tyler, TX
April 2022 to March 2025
Customer service representative responsible for scheduling appointments, providing recall and service notifications.
Modular Team Associate
Walmart - Tyler, TX
October 2015 to February 2022
Modular price change team, performed stocker and cashier duties.
Supervisor
Clean Master Janitorial
January 2017 to June 2018
Supervised 3-member cleaning team. Cleaned offices at Delek Refinery.
Fork Lift Operator
SSI, Inc - Tyler, TX
February 2014 to August 2014
Fork lift driver for compressor warehouse for Trane, Inc. Sequenced pallets, loaded and unloaded trailers and inventory.
Shipping Manager / Customer Service Representative
HDIS, Inc - Texarkana, TX
March 2013 to September 2013
Led call center operation for inbound medical requests, executed shipping requirements.
Temp Associate
Select Staff - Texarkana, TX
May 2011 to September 2011
Fulfilled temporary positions, conducted call center and office clerk functions.
Goodwill Industries Warehouse Manager
Goodwill Industries - Tyler, TX
December 2008 to February 2011
Supervised 20+ employees. Oversaw processing of donations from warehouse to production and onto the sales floor. Assisted with store opening/closing, deposits of daily receipts, and paperwork. Oversaw community service and safety programs. Performed other managerial duties as needed. Earned Fork Lift Certification.
Stocker
Drug Emporium - Tyler, TX
June 2007 to December 2007
Maintained and stocked the health and beauty aids department.
Cafeteria Worker
Bullard ISD - Bullard, TX
August 2004 to August 2006
Food service worker; cleaned and maintained the kitchen, served meals for 150+ students. Performed cash register duties, managed inventory and ordered supplies, and completed all necessary paperwork.
Assistant Office Manager
Wilhite Landscape
August 2000 to January 2003
Managed company payroll for 25+ employees, conducted Accounts Payable and Accounts Receivable operations. Performed customer service and office manager functions. Earned QuickBooks Pro certification.
EDUCATION
Associates Degree in General Studies
Texarkana College - Texarkana, TX
August 2012 to October 2013
High school diploma in General Studies
John Tyler High School - Tyler, TX
August 1984 to May 1986
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