Project Manager Account

Veronica Salas Cabrera

PROJECT MANAGER

Phone: 954-***-****

Email: *****************@*****.***

Professional Summary

Seasoned Project Manager with over 10 years of experience driving enhanced performance through strategic project oversight and leadership. Proven track record in managing complex projects, optimizing operational efficiency, and fostering cross-functional collaboration. Skilled in project planning, financial operations, business tracking, and implementing process improvements.

Education

Master of Information Systems

University of Phoenix, January 2012

Bachelor of Science in Business Management

Nova Southeastern University, January 2011

Certified Scrum Master

Scrum Alliance, Credential ID: 001490090, January 2023

ITIL V3 Certification

ITIL Academy, January 2008

Professional Experience

Technical Account Manager September 2023-Present

Konica Minolta

Manage and support a portfolio of clients, serving as the primary point of contact for technical solutions, service coordination, and account management.

Collaborate closely with sales teams to drive business development efforts, identifying new sales opportunities and expanding client accounts.

Provide in-depth technical expertise and consultative guidance to clients, ensuring optimal use of Konica Minolta's products and services.

Conduct product demonstrations and deliver technical presentations to help clients understand the value of office technology and IT solutions.

Develop and maintain strong customer relationships by delivering exceptional customer service and addressing any escalations with a high level of professionalism.

Lead post-sales efforts, including product implementation, troubleshooting, and ongoing support to ensure seamless client experiences.

Identify and implement strategies to improve customer satisfaction, retention rates, and overall account growth.

Stay updated on industry trends and product innovations to offer clients the most relevant and effective solutions.

`Executive Level Recruiter

Brooke Chase Associates, September 2023 -May 2024

Spearheaded talent acquisition strategies, reducing time-to-fill by 30% and enhancing team performance.

Fostered strong relationships with executive stakeholders, serving as a trusted advisor for recruitment needs.

Implemented innovative sourcing techniques, increasing the quality of candidate pipelines by 25%.

Managed recruitment budgets, optimizing resource allocation to maximize ROI.

Strategic Account Manager/Project Manager

Benefytt Technologies, March 2022 - May 2023

Developed comprehensive project plans, ensuring project goals were achieved within established timelines and budgets.

Coordinated activities across compliance, finance, IT, and customer service departments for Medicare projects.

Optimized operational processes, resulting in increased efficiency and customer satisfaction.

Tracked project progress, milestones, and KPIs, ensuring timely project delivery.

Managed project budgets, forecasting, tracking expenses, and providing financial reports to stakeholders.

Physician Recruiter

Weatherby Healthcare, March 2020 - November 2021

Developed and executed recruitment strategies for OBGYN specialty, fulfilling staffing needs.

Coordinated schedules and accommodations for OBGYNs, supporting underprivileged communities with locum tenens services.

Sales Engineer/Project Manager/Customer Support Manager/Controlling Analyst

Impsat/Global Crossing/LEVEL3 Communications/CenturyLink, May 2006 - October 2019

Analyzed and engineered sales for Latin America from North America.

Conducted training for US-based teams on LATAM products and procedures.

Grew NA Sales within LATAM to over 300% over quota.

Led and won numerous RFPs for multinational companies, supporting enterprise accounts.

Designed and provisioned networks for NA on the LATAM network.

Maintained and grew the largest billing customers on the LATAM base network.

Escalated operational issues, met with customers regarding development and strategy.

Maintained records of services ordered and received and controlled all monthly budgets and revenue.

Executive Escalation Manager

Windstream/Broadview Networks/Bridgecom International, January 2004 - January 2006

Fielded escalations received by C-Suite Executives, responding to NY PSC and NJ Board of Utility complaints.

Investigated chronic issues and reported on billing claims received from customers’ bill audits.

Skills

Project Management

Business Analysis

Financial Operations

Process Optimization

Talent Acquisition

Recruitment Strategies

Leadership and Change Management

Agile Methodologies

Customer Support

Product Management

Data Analysis and Reporting

Microsoft Office Suite

CRM Systems

Certifications

Certified Scrum Master, Credential ID: 001490090

ITIL V3 Certification

PMP Certificate

Languages

English

Spanish

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