Customer Service Representative

REBECCA IFEOLUWA ALABI

825-***-**** Calgary, AB **************@*****.***

CUSTOMER SERVICE REPRESENTATIVE SALES ASSOCIATE RETAIL PROFESSIONAL Results-driven and customer-focused professional with over 10 years of experience in customer service, sales, and retail operations across diverse industries, including fashion, electronics, hospitality, and apartment leasing. Proven ability to enhance customer satisfaction, drive revenue growth, and optimize workflow efficiency. Adept at managing high-volume transactions, inventory control, and CRM tools, while delivering exceptional customer experiences.

KEY SKILLS & STRENGTHS

• Customer Service Excellence & Relationship Management.

• Sales, Upselling & Product Promotion.

• Inventory Control & Product Merchandising.

• Cash Handling, POS Systems & Financial Transactions.

• CRM Tools & Data Entry.

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

• Conflict Resolution & Problem-Solving.

• Organizational & Time Management.

• Team Leadership & Employee Training.

• Strong Verbal & Written Communication.

WORK EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE Sep 2023 to Nov 2024 LIVIA LUXURY APARTMENT.

• Provided exceptional customer service to prospective and current tenants, leading to a 15% increase in lease signings.

• Managed the rental application process, reducing processing time by 30% through accurate documentation and efficient submission.

• Scheduled and coordinated apartment viewings, improving tenant acquisition rates by 20%.

• Maintained tenant records and streamlined communication, reducing tenant turnover by 25%.

• Scheduled maintenance and repairs, increasing service request efficiency by 40%.

• Ensured office inventory was well-stocked, decreasing operational delays by 20%. CUSTOMER SERVICE REPRESENTATIVE Nov 2022 to Aug 2023 MR TEN ELECRONICS.

• Assisted customers in selecting electronics and home appliances, contributing to a 15% sales increase.

• Provided expert product recommendations, increasing customer satisfaction by 20%.

• Resolved technical inquiries and reduced product return rates by 18% through effective troubleshooting.

• Implemented upselling strategies, increasing store revenue by 12%.

• Managed transactions and inventory, ensuring 100% accuracy in cash handling and invoicing.

• Conducted promotional campaigns, leading to a 30% boost in store foot traffic. CUSTOMER SERVICE & SALES REPRESENTATIVE Oct 2017 to Aug 2022 BECCA’S FASHION LOFT.

• Increased sales by 20% through personalized styling and product recommendations.

• Provided excellent customer service, leading to a 25% rise in repeat customers.

• Ensured 100% transaction accuracy in POS operations and cash handling.

• Resolved customer complaints, achieving a 95% satisfaction rate.

• Managed inventory, reducing stock discrepancies by 18%. CUSTOMER REPRESENTATIVE & SALES ASSOCIATE Sep 2013 to Aug 2017 GRACE VENTURES.

• Recommended complementary food and beverage products, increasing sales by 25%.

• Reduced product shortages by 15% through efficient inventory restocking.

• Processed bulk food orders and maintained accurate stock records.

• Trained and mentored new employees, improving team performance by 30%.

• Resolved 90%+ of customer inquiries on the first interaction. SALES INTERN Oct 2012 to Aug 2013

GRACE VENTURES.

• Assisted customers in selecting products, increasing add-on sales by 10%.

• Maintained a clean, organized store environment for optimal customer experience.

• Improved inventory accuracy by 15% through better tracking and organization. EDUCATION & CERTIFICATIONS

High School Diploma – Victory Model College

Inclusive Service Excellence – OTEC Oct 2024

Intensive Sales / Customer Service Essential – ISAACMAUVE Consult Nov 2023 ADDITIONAL INFORMATION

• Availability: Open to full-time, part-time, and contract opportunities.

• Languages: Fluent in English.

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