Office Manager Front Desk

Vanessa Melander

**********@*****.*** 218-***-**** Silver Bay, MN

SUMMARY

Detail-oriented professional with 2 years of experience seeking Office Manager/Receptionist role. Proven expertise in customer service, scheduling, and calendar management, with strong skills in interpersonal communication and conflict resolution. Adept at managing front desk operations, handling reservations, and overseeing staff, ensuring efficient and welcoming office environments. WORK EXPERIENCE

Sychar Evangelical Lutheran Church Silver Bay, Minnesota Office Manager, Parish Secretary

• Coordinated the preparation and distribution of weekly bulletins and monthly newsletters, ensuring timely and accurate communication with members.

• Managed and updated vital records, including membership details and statistics, and compiled comprehensive annual reports for organizational meetings.

• Oversaw office operations, including supply inventory management, equipment maintenance, and scheduling of activities, while ensuring effective communication through updated calendars and announcements.

• Facilitated financial processes by recording payments, managing invoices, and liaising with the accountant to ensure compliance and accurate financial reporting.

Super 8 & Comfort Inn (Wyndham & Embassy)

Housekeeping/Front Desk/Breakfast Host Aug 2019 - Nov 2019

• Maintained high standards of cleanliness by thoroughly cleaning and inspecting guest rooms, public areas, and facilities, while managing the inventory of supplies and overseeing housekeeping staff.

• Facilitated seamless front desk operations by taking reservations, booking guests, and handling financial transactions efficiently and accurately.

Super One Foods

Cashier Dec 2018 - Jan 2019

• Processed customer transactions with accuracy and efficiency, ensuring correct pricing and issuing receipts, refunds, and changes.

• Resolved customer inquiries and complaints, providing guidance and information to enhance the shopping experience.

• Maintained organized and clean checkout areas, tracked transactions, and reported discrepancies to ensure accurate financial records. ATM Guys and Independent Merchant Sales Fargo, Moorhead Sales Representative

• Identified and cultivated relationships with prospective customers through client referrals and participation in industry events, enhancing client base.

• Negotiated sales contracts and service agreements, ensuring favorable terms and satisfaction for both company and clients.

• Managed client interactions by preparing sales contracts, processing orders efficiently, and providing post-sale support to address any inquiries or concerns.

EDUCATION

William Kelley High School

High School Diploma, General Studies and Post-secondary Curriculum Silver Bay, MN

Jan 2005

Lake Superior College

LPN, Nursing in Psychology

Duluth, MN

SKILLS

Interpersonal Communication • Customer Service • Work Ethic • Team Player • Problem Solving • Willingness to Develop New Skills • Conflict Resolution • Event Planning • Phone Etiquette • Event Coordination • Meeting Planning • Mail Handling • Inventory Control • Scheduling and Calendar Management • Conflict Management

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