Customer Service Project Coordinator
Resume:
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O
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LINDIWE MNEMBE
*********@*****.***
**** ****** ****** ********* **** 3 Soweto 1862 Johannesburg 2006
Personal Details
Nationality : African
Gender : Female
Driving Licence : Code 8
Objective
I am a goal driven individual hoping to reach my career aspiration of growth through experience and learning. I am seeking a challenging role that enables me to tap my full potential. I have always focused on providing exceptional customer service; and I have developed competencies to ensure that I am able to cope under pressure and produce an excellent quality of work within deadline, and I have put my best efforts forward to offer insight in streamlining operations and assist customer retention. Education
Rand Girls High School
Matric
12
Financial sector Charter Learnership Certificate
National Certificate (NQF 4) Long term Insurance.
National Certificate (NQF 4) Long term Insurance.
Experience
The Business Place 6th floor
Receptionist
Answer telephone, screen and direct calls
Take and relay messages
Provide information to callers
Direct persons to correct destination
Deal with queries from the public and customers
Schedule appointments
Organise meetings
General administrative and clerical suppor
2013/07 - 2013/11
2019 - 2021
2021 - 2022
The Business Place 6th floor
Project Coordinator
Attend team meetings and assist with determination of project requirements and strategies.
Prepare project organization and communication charts
Track the progress and quality of work being performed by team members.
Use project scheduling and control tools to monitor projects plans, work hours, budgets and Expenditures.
Effectively and accurately communicate relevant project information to the client and project team
Ensure clients’ needs are met in a timely and cost effective manner
Communicate ideas for improving company processes with a positive and constructive attitude, and for developing this attitude in others. Webhelp SA
Customer service Advisor
Establish customer requests and expectations, offering efficient and accurate resolution Manage multichannel interactions (e.g., voice, email, or chat) to ensure a consistent customer experience
Champion better brand experiences for our customers and clients by upselling and recommending client products, services, and solutions Process payment information with high security and integrity Telesure Investment Holdings
Lead Administrator
Skills
Proven track record of professionalism and efficiency to foster customer satisfaction Offering problem resolution insight resulting in customer retention Interacting with people and been a team player
Demonstrating accuracy and ethics to manage all customer profiles Solid organization and time management skills
Ability to coordinate multiple deliverable
Administration support
Microsoft Excel - word, spreadsheet, PDF, PowerPoint Computer Literacy
Reference
Mr Thato Mothopeng - "The Business Place Ghetto Mentality Entertainment" Project Manager
Mr Zweli Ngwenya - "Webhelp SA"
Team Manager
Mr Tyrone Trivett - "Telesure Investment Holdings" Team Manager
Contact this candidate