Customer Service C#

Gerred Deptula

******.*******@*******.***

www.linkedin.com/in/gerreddeptula

937-***-****

**** ******* **, *** *.

Dayton, OH 45420

EDUCATION

Sinclair Community College, Dayton, OH Anticipated Graduation: Fall 2025 Integrated Systems, Bachelor of Applied Science

Sinclair Community College, Dayton, OH

Software Development, Associate of Applied Science TECHNICAL SKILLS

• Familiarity with Java, C#, C++, Python, SQL programming languages

• Personal experience building computers, troubleshooting hardware and software issues, training end-users on the use of technology

WORK EXPERIENCE

Walmart, Dayton, OH June 2011 – June 2012, June 2013 – December 2018, December 2020 – Present Electronics Associate

• Resolve technical customer issues

• Assist customers with electronic equipment (phones, televisions, computers, tablets) setup, usage, and troubleshooting

• Provide customer service in person and over phone; effective in diffusing difficult customer interactions and maintaining repeat customer

• Assist with development, implementation, and support of improved automation to increase departmental productive including implementation and training

• Provide excellent customer service within the company as well as out Edict Systems, Dayton, OH January 2020 – March 2020 Junior Software Developer

• Create CDMs and schemas for EDI transaction sets based on project objectives

• Coordinate with project managers to define scope and to relay questions to customer if necessary CareSource, Dayton, OH August 2018 – September 2019 CareSource Department Associate

• Execute regression tests, functional tests, and create automated test cases using C# programing language

• Assist team members to develop, maintain, implement, and execute a quality assurance process

• Participate in collaborative design sessions

• Create and document test cases for assigned documented requirements

• Coordinate review/feedback of current and future testing

• Ensure that appropriate and accurate data is contained within any automated system used for testing CareSource, Dayton, OH May 2018 – August 2018

Intern

• Participate in collaborative design sessions

• Create and document test cases for assigned documented requirements

• Execute regression tests, functional tests, and data tests REFERENCES

Andrew Hinkle

Entertainment Team Associate, Walmart

1520 Larchwood Dr.

Dayton, OH 45432

Coworker

937-***-****

Brooke Hester

Front End Team Lead, Walmart

2120 Philadelphia Dr.

Dayton, OH 45406

Former Coworker

937-***-****

James Fleury

Lecturer of Film and Media Studies, Washington University in St. Louis 1 Brookings Dr.

St. Louis, MO 63130

Friend

315-***-****

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