Customer Service Stock Associate
Resume:
Christiqua Fate
Raleigh NC *****
******@*****.***
Work Experience
Overnight Stock Associate
Walmart Supercenter #1664-Wilson, NC
March 2024 to September 2024
• Efficiently restocked shelves and organized inventory during overnight shifts, ensuring products were readily available for customers in the morning
• Maintained accurate records of stock levels and communicated with management to ensure timely replenishment of low-stock items
• Collaborated with team members to unload delivery trucks and efficiently distribute merchandise throughout the store
• Assisted customers with locating products and provided friendly customer service when needed during overnight hours
• Followed safety protocols while handling hazardous materials or fragile items to prevent accidents or damage
• Performed regular quality checks on incoming shipments to identify damaged or defective products, ensuring only high-quality goods were stocked on shelves
• Assisted in conducting physical inventories regularly, identifying discrepancies between recorded stock levels and actual quantities on hand
• Collaborated with sales associates to ensure popular products were prominently displayed on shelves during overnight shifts, increasing sales by XX%
• Contributed to the implementation of new inventory management software, streamlining stock tracking processes and reducing errors by XX%
• Maintained cleanliness and organization of the stockroom area, promoting an efficient work environment for all team members
• Operated equipment such as pallet jacks and hand trucks to transport heavy items safely and efficiently
• Implemented a new system for organizing stockroom inventory, resulting in a XX% reduction in time spent searching for specific items
Opening Crew Member
McDonald's-Wilson, NC
May 2023 to August 2023
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
Crew Member
Burger King-Wilson, NC
December 2020 to March 2021
• Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
• Efficiently operated cash register, accurately handling transactions and providing correct change to customers
• Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer
• Prepared food items according to established recipes and portion sizes, maintaining high quality standards
• Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints
• Followed all safety protocols and procedures to maintain a safe working environment for both staff and customers
• Demonstrated strong communication skills by effectively conveying information about menu items to customers
Education
High school diploma
Beddingfield High School - Wilson, NC
Skills
• Food Production
• Cooking
• Pallet Jack
• Merchandising
• POS
• Load & Unload
• Cleaning Experience
• Kitchen Experience
• Freight Experience
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