Customer Service, Administrative Support

KELVIN AGASA ISALAMBA

Phone: 074******* Email: **************@*****.***

Admin Assistant Professional Driver Front Office Receptionist Customer Care Executive Professional Statement

A highly organized and detail-oriented professional with a diverse skill set in administration, customer service, and driving. Known for providing exceptional administrative support, excellent customer service, and maintaining efficient operational systems. With strong technical expertise, exceptional driving skills, and interpersonal skills, I am dedicated to ensuring safe, reliable, and punctual transportation services, along with streamlining operations and improving team efficiency. I am seeking a role that allows me to leverage my experience to contribute effectively to the growth of the organization while enhancing operational efficiency. Skills and Competences

• Professional Driving Skills: Proficient in operating vehicles safely and efficiently, with a strong focus on road safety, punctuality, and vehicle maintenance.

• Time Management: Demonstrated ability to prioritize tasks, manage appointments, and meet deadlines while maintaining high levels of efficiency.

• Customer Service Excellence: Skilled in handling customer inquiries, resolving complaints, and providing a positive experience for clients and colleagues.

• Administrative Support: Strong organizational and multitasking abilities in managing office supplies, coordinating meetings, and performing clerical tasks.

• Data Management: Competent in managing and updating databases, client lists, and contact information, ensuring accuracy and confidentiality.

• Communication Skills: Excellent verbal and written communication, enabling clear and effective interactions with clients, colleagues, and external stakeholders.

• Technical Proficiency: Expertise in using Google Suite, Microsoft Office Suite, and other organizational software to streamline operations and improve efficiency.

• Problem-Solving: Strong analytical and decision-making skills, able to quickly assess situations and resolve issues, particularly in high-pressure environments.

• Inventory Management: Experienced in tracking and ordering office supplies, reducing waste, and optimizing budgets through efficient inventory control.

• Leadership and Team Collaboration: Able to support and guide teams in achieving organizational goals, while fostering a positive work environment through effective leadership and communication. Professional Experience

Front Office Co-ordinator - TSG Hospitality Aug 2023 – Present Duties and Responsibilities

• Appointment and Travel Coordination: Efficiently manage and schedule staff appointments, meetings, and travel arrangements, optimizing time and resources.

• Client Communication: Serve as the first point of contact for clients, responding to inquiries via phone, email, and in-person, ensuring excellent customer service and timely resolutions.

• Office Organization: Oversee office supplies and ensure proper inventory management, tracking usage, and ordering materials as needed, contributing to a more organized workspace.

• Data Management: Maintain and update company databases, including client lists, contact information, and administrative records, ensuring accuracy and confidentiality.

• Administrative Support: Provide ad-hoc administrative support to directors and staff members, including preparing documents, reports, and presentations, as needed.

• Email and Call Management: Handle a high volume of incoming calls and emails, prioritizing urgent matters, managing schedules, and ensuring timely responses to client queries.

• Record Keeping: Maintain organized filing systems and assist with data entry to ensure proper documentation of client interactions, appointments, and internal processes.

• Budget and Expense Management: Assist in tracking and managing office expenses, including budget allocation for supplies and operational costs, ensuring cost-effective operations.

• Team Collaboration: Work closely with internal teams to support their administrative needs, fostering a collaborative environment to enhance overall productivity.

• Reporting and Documentation: Compile and prepare regular reports on office operations, client communication, and team performance, ensuring transparency and smooth workflow. Driver /Dog Handler - KK Security Company Oct 2017 – April 2023 Duties and Responsibilities

• Vehicle Operation: Safely operated company vehicles for transportation of personnel and goods, ensuring compliance with traffic regulations and road safety protocols.

• Route Planning: Planned and executed efficient travel routes, considering road conditions and client requirements, to ensure timely arrivals at destinations.

• Dog Handling: Managed and trained security dogs, ensuring they were well-prepared for patrols and security duties, and responded to various situations with professionalism.

• Patrolling and Surveillance: Conducted regular patrols of client premises, both during the day and overnight, to ensure security and prevent unauthorized access or criminal activity.

• Incident Reporting: Documented and reported any security breaches, incidents, or suspicious activities, providing detailed reports to supervisors and relevant authorities.

• Security Assistance: Assisted in maintaining the safety of clients and their property, ensuring that all security measures were in place and functioning effectively.

• Equipment Maintenance: Ensured that vehicles, security equipment, and dog handling gear were well-maintained, reporting any malfunctions or required repairs promptly.

• Emergency Response: Responded swiftly to security alerts or emergencies, coordinating with other team members to handle situations efficiently and maintain safety.

• Client Interaction: Engaged professionally with clients, addressing concerns and providing updates on the security status of their premises.

• Team Collaboration: Worked closely with fellow security staff and management to ensure the smooth execution of security operations, contributing to overall team success. Education Training

competency in motor vehicle driving A2

Certificate of Completion Effective Leadership Inventory Management- HP Foundation Feb 2024 Certificate of Customer Care and Complaint Management- Atingi Nov 2023 Diploma in Admin, Secretarial, and PA - Oxford Home Study Center, eLearning College, UK Dec 2023 Kenya Certificate of Secondary Education (KCSE) -Friends School Kaimosi Demonstration Secondary Nov 2014 References

• Available on request

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