Data Entry, Virtual Assistant, Customer Service
Resume:
Lisa Dendy
Virtual Assistant, Administration Assistant, Data Entry Clerk
Amory, MS 38821
*******@*****.***
Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Results-driven excels in any position or environment using solid skills and past experiences. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers. Enthusiastic eager to contribute to remote working in my home office or team success through hard work, attention to detail, and excellent organization skill. Motivated to learn, grown, and excel. Authorized to work in the US for any employer
Work Experience
Freelance Virtual Assistant
Self Employed - Amory, MS
January 2015 to Present
I assist with filing paperwork, entering data into database, set appointments, help with customer service. Remote Administrative Assistant
myvirtualphysician.com - Las Vegas, NV
October 2021 to November 2022
I had a contract with Dr. David Howard through Upwork. When I first started my duties were to enter patient's information into the database and to make sure all was correct. As I was there for several) months I began doing the Assistant work as in, answering the text messages, phone calls, and emails that came through ony shift. I made appointments for the patients to virtually see Dr Howard, or the other drs on board, enter their information and be on standby if there were connection issues with the appointment.
• Provided administrative support for Dr Howard and the onboard physician
• Scheduled appointment's
• Provided friendly customer service
• Proficient in Microsoft Office
• Maintained all files, schedules, etc.
• Maintained databases
Owner/Operator
Lisa's House Cleaning & Yard Service - Hamilton, MS January 2012 to March 2020
• Send out flyers about my company
• Answer phone calls
• Schedule appointments
• Clean house
• Mowed yards
646 0928
Data entry
Insurance verification
Physician Calendar management
Answer text and calls on Birdeye
Manage work emails
Assist with virtual appointments
Handled all aspects of the business
• Entered information onto a spreadsheet
• Ordered supplies
• Sent out payments
• Received payment deposited into bank
• Done the tax perspiration and completion of my company Waitress/Manager in training
The Burger Shack - Aberdeen, MS
September 2010 to April 2015
• Greeted Customers
• Took customers order turned it into the kitchen
• Worked cash register
• Cleaned sections of restaurant
• Done the nightly count on money
• Entered data onto paperwork
• Answered the phone and took orders over the phone
• Resolved customer issues
• Provided excellent customer service
• Greeted customers
• Put together party rooms and worked them
Customer Care Associate
Walmart Supercenter - Amory, MS
August 2010 to March 2011
• Collected and documented orders
• Responded to inquiries and issues
• Assisted customers in person
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits
• Operated the cash drawer
• Confirmed payments, refunds, etc.
• Provided excellent technical support
Education
GED
Itawamba Community College - Tupelo, MS
August 2003 to August 2003
Skills
• Cleaning (8 years)
• Customer service (10+ years)
• Microsoft Office (8 years)
• Google Docs (8 years)
• Data entry (8 years)
Empathy
• Virtualization (7 years)
• Call center (3 years)
• Research (5 years)
• Windows (8 years)
• Active Directory (2 years)
• Technical Support (2 years)
• Mowing (10+ years)
• Typing (10+ years)
• Operating systems
• Microsoft Windows Server
Languages
• English - Native
Assessments
Medical terminology — Proficient
March 2023
Understanding and using medical terminology
Full results: Proficient
Customer service — Proficient
November 2021
Identifying and resolving common customer issues
Full results: Proficient
Administrative assistant/receptionist — Proficient December 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Attention to detail — Proficient
September 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Managing accounts in QuickBooks — Completed
April 2023
Using QuickBooks software to manage business financials Full results: Completed
Learning agility — Proficient
May 2023
Problem Solving
Medical knowledge
Learning and applying new information
Full results: Proficient
Written communication — Proficient
April 2023
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Work style: Reliability — Proficient
January 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
November 2021
Responding to customer situations with sensitivity Full results: Proficient
Verbal communication — Proficient
May 2023
Speaking clearly, correctly, and concisely
Full results: Proficient
Medical receptionist skills — Proficient
April 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Basic computer skills — Proficient
March 2023
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Call center customer service — Proficient
December 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Sales skills — Proficient
September 2021
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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