Service Representative Front Desk

MARIA L. NAPOLES

** ***** ****** *****, ** ***** Email: ******.*******@*****.*** Tel: 610-***-**** Experience

**/**** – 08/2023 Rheumatology Care Center, Media, PA Patient Service Representative

• Greeting patients, answering telephones, scheduling appointments, and processing consults for various local hospitals and referrals to the appropriate specialist

• Obtaining pre-certification for patients and provide patient medical history and technical medical records to verify appropriate medical treatment plan

• Entering patient’s demographic information using InfoCare software

• Managing from desk duties such as patient check-in and check-out, collecting co-payments, filing medical records and various other clerical tasks 08/2006-05/2008 Kelly Cardiology, Darby PA

Patient Service Representative

Schedule diagnostic tests such as internal stress test, electrocardiograms

• Processed and maintained Quest forms for laboratory work

• Entered patient’s demographic information using NextGen Software

• Obtained Pre-Certs for patient’s test

• Assisted with front desk duties such as patient check-in and check-out, scheduled appointments, collected co-payments, and various other clerical tasks 06/2002-08/2006 Cardiology Consultants of Philadelphia, Drexel Hill, PA Medical Scheduler

• Entered and maintained patients’ demographic and insurance information using Medics and IDX Scheduling

• Maintained records and scheduled patients for Thallium and Persantine stress tests, Coumadin Clinic, pacemaker follow-up appointments, internal stress tests, and echocardiograms

• Received and processed consults from Delaware County Hospital and referring to the appropriate specialist

• Processed and maintained Quest forms for laboratory work

• Scheduled appointments, hospital consults and pre-certification patient non-invasive

• Assisted with front desk duties such as answering telephones, patient check-in and check-out, and various other clerical tasks

11/1998-05/2002 Clinical Nephrology Associates, Philadelphia, PA Medical Receptionist

• Prepared and maintained patient’s charts and demographic information

• Verified insurance coverage, processed co-payments, and provided receipts

• Managed front desk operations and customer service including a multi-line telephone system, scheduling patient’s appointments, and processed referrals

• Prepared, processed, and maintained billing records Skills

Proficient EMR, Navinet, Allscripts, Medics, IDX Scheduling Software, Infocare Scheduling Software

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